Monthly Archives: July 2011
Rolling out Features of an Emergent Collaboration Platform
Posted by fredzimny
Rolling out Features of an Emergent Collaboration Platform.

After selecting a vendor for your enterprise collaboration initiative it’s tempting to just release the product with all the features to the company. This is not the most effective way to roll out a platform as it will overwhelm the employees who are going to be using it. Many tools and platforms today come with quite a robust feature set but that doesn’t mean they should all be released at once. In Andrew McAfee’s post entitled “Drop the Pilot” he states that organizations should:
Read all at Rolling out Features of an Emergent Collaboration Platform.
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- Ok, I’m convinced it’s ‘Enterprise 2.0′ | @Greg2dot0′s Blog (greg2dot0.wordpress.com)
- Tips on Enterprise 2.0 with Web 2.0 ” Blog Archive ” Enterprise Gamification for Leveling Up to Prediction Markets by Powering Up with Collective Intelligence (webtechman.com)
- Invention Machine Advances Collaborative Innovation With Latest Software Release (innovationtools.com)
- Enterprise Collaboration Strategy – 15 Key Steps for Successful Implementation ” Karthik Chakkarapani (karthikchakkarapani.wordpress.com)
How Disruptive Innovation is Remaking the University — HBS Working Knowledge
Posted by fredzimny

Found at How Disruptive Innovation is Remaking the University — HBS Working Knowledge.
Editor’s note: It has been more than a decade since the publication of The Innovator’s Dilemma, in which Clayton M. Christensen introduced the idea of disruptive technologies—those unexpected products and services that shake up the market not because they are better than the traditional competition, but because they are are cheaper and easier to use. In The Innovative University, Christensen and Henry J. Eyring take the idea of disruptive innovation to the field of higher education, where new online institutions and learning tools are challenging the future of traditional colleges and universities. In this excerpt, they discuss the idea of a university‘s DNA.
In the absence of a disruptive new technology, the combination of prestige and loyal support from donors and legislators has allowed traditional universities to weather occasional storms. Fundamental change has been unnecessary.
That is no longer true, though, for any but a relative handful of institutions. Costs have risen to unprecedented heights, and new competitors are emerging
Read all at How Disruptive Innovation is Remaking the University — HBS Working Knowledge.
Photocredit: slowlyturningmadd
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- The Innovator’s DNA – An Excerpt (800ceoread.com)
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- Disruptive Technology is Driving a New Way of Learning (insightadvisor.wordpress.com)
- Old Models Disrupted by New Innovation (business-strategy-innovation.com)
Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends
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Tags: Business, Clayton M. Christensen, Colleges and Universities, Disruptive technology, DNA, Education, Higher education, The Innovator's Dilemma: The Revolutionary Book that Will Change the Way You Do Business (Collins Business Essentials)
Put up or shut up . . . Do actions speak louder than words when building your customer experience?
Posted by fredzimny

Like the graph. But I do have a distorted point of view. Premium zone and target are at the max 20% of your yield. What do u think?
Found at Put up or shut up . . . Do actions speak louder than words when building your customer experience?.
Forget the yada, yada, yada . . . The lowest hanging fruit is giving ‘added value’
I recently wrote about the two concepts I believe are critical when building a customer experience. They are the concepts of value and maintenance which comprise the VM Matrix:
Here are main elements of both:
Read all at Put up or shut up . . . Do actions speak louder than words when building your customer experience?.
Photocredit: http://joannagoddard.blogspot.com
Related articles
- A Consistent Customer Experience Requires Consistency In Managing Voice, Electronic, And Social Interactions | Forrester Blogs (blogs.forrester.com)
- Easy ways for smaller businesses to improve the customer experience (customerthink.com)
- Easy ways for smaller businesses to improve the customer experience (thecustomerblog.co.uk)
- Why companies should invest in the customer experience [infographic] (holykaw.alltop.com)
Posted in CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management
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Tags: Business, Business Services, Consulting, Customer, Customer experience, Customer Management, Customer service, Social media
48 Essential LinkedIn Tips Your Teachers Won’t Tell You | Online Colleges
Posted by fredzimny
48 Essential LinkedIn Tips Your Teachers Won’t Tell You | Online Colleges.
LinkedIn is a great tool for college students, whetherthey’re freshmen or getting ready to head out and start acareer. Many professors are good about promoting theuse of LinkedIn, but even the most web-savvy of themdoesn’t know everything. We’ve collected 48 excellentLinkedIn tips that you should put to work for the future ofyour career.
Read all at Found at 48 Essential LinkedIn Tips Your Teachers Won’t Tell You | Online Colleges.

Read all at 48 Essential LinkedIn Tips Your Teachers Won’t Tell You | Online Colleges.
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Posted in Because i like to share again and again
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Armano’s *The Five C’s of Community”
Posted by fredzimny

*The Five C’s of Community”
Content: Your “gift” to the community—what you bring to the table. (just like what you’re doing now on Google Plus)
Context: Your understanding of HOW the community wishes to be engaged.
Connectivity: Your ability to form meaningful connections across community members.
Continuity: Communities aren’t temporary campaigns—your ability to sustain them.
Collaboration: Often happens at the highest level of communities—when participants work together to meet common goals and objectives for the community.
Credit to C E (and sorry that this post does not have a well designed color scheme)
Related articles
- Re envisioning customer-value (slideshare.net)
- Salesforce ignores communities…and that’s ok ! (duperrin.com)
Posted in Because i like to share again and again
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Recommended: Duperrin’s Links for this week
Posted by fredzimny

Recommended: Links for this week (weekly) – “Le manager intermédiaire est le premier frein au télétravail̶… http://ow.ly/1dWG3p
Photocredit: http://www.416cyclestyle.com/
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- Bertrand Duperrin: Talent, work and technology: Going Foursquare! Gamification of talent management (luisalberolasblog.blogspot.com)
Posted in Because i like to share again and again
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Learning Reimagined: Participatory, Peer, Global, Online #disruptive
Posted by fredzimny

Found at Learning Reimagined: Participatory, Peer, Global, Online | DMLcentral.
This is a golden age for motivated self-learners, given the availability of open educational resources – from MIT’s OpenCourseWare, Wikipedia, Wikiversity, and YouTube EDU to the Khan Academy and Apple’s iTunes U, together with every possible online communication tool a learner could want – audio, video, forums, blogs, wikis, chat rooms, whiteboards, social bookmarking, mindmapping, and curation services, all free of charge or inexpensive.
Read all at Learning Reimagined: Participatory, Peer, Global, Online | DMLcentral.
Photocredit: ghostshoes
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- Constructivism and the Khan Academy (lucymferreira.wordpress.com)
Posted in Front Office and Customer Service Operations, Knowledge management, Performance management
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Tags: Bill Gates, E-learning, Education, Itunes, Khan Academy, Wikipedia, Wikiversity, YouTube







