Monthly Archives: August 2011
Avoid The 70% Failure Rate Of Change Management Initiatives | Forrester Blogs
Avoid The 70% Failure Rate Of Change Management Initiatives | Forrester Blogs.
Read all at
Photocredit: hm7
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- Bertrand Duperrin: Getting rid of unproductive shadow organizations (duperrin.com)
- Success Cues May Be in the Rearview Mirror for Procurement (spendmatters.com)
- Saying is Momentary, Doing is Forever (servantofchaos.com)
- STC: Lessons from IBM – change is the “new normal” in sales (the-sales-pipeline.com)
Why You Should Use Co-Creation To Build A Better Product In 2011 | Forrester Blogs
Not that recent. But it is my firm belief that many of us still deny the benefits. Let’s day that co-creation will be used to design better services in 2012.
Found at Why You Should Use Co-Creation To Build A Better Product In 2011 | Forrester Blogs.
I’ve written a lot about co-creation over the past 9 months, demonstrating how it helps consumer product strategy (CPS) professionals develop better products. A majorityof companies are not yet using social technologies to involve consumers in the product development process, but that will soon change. We expect an increasing number of companies to move from the education phase into the experimental phase in 2011 and 2012 — or risk being left behind while their competitors move forward. Why do we expect co-creation to take off over the next two years? The research provides a compelling case:
Why You Should Use Co-Creation To Build A Better Product In 2011 | Forrester Blog
Related articles
- Forrester Research Predicts Demise of Daily Deals (shoppingblog.com)
- John Tropea: Forrester Wave, Enterprise Social Platforms: IBM, Jive, NewsGator, Telligent & More (cmswire.com)
Recommended: Getting rid of unproductive shadow organizations
Should be a resolution or even better a management imperative for this decade.
http://ow.ly/1etjzj
Photocredit: esliegeeee
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Planning a Customer Self-Service Community Using Distributed Leadership « The Community Manager
5 Years, or maybe a decade but – see Giff Gaff – this will be mine favorite source of customer service (except the girl with the beautiful brown eyes)
Found at Planning a Customer Self-Service Community Using Distributed Leadership « The Community Manager.
I think many Community Managers would agree that a good early step is to define business goals and objectives for the community. What are some typical goals of customer self-service?
So you’ve made the decision to adopt a new customer self-service community. Perhaps it is brand new, or perhaps you are moving platforms to a new one (hopefully Vanilla!). In either case, you will want to take some steps in planning how you will manage and measure the success of your community. So where to start?
Read all at
Planning a Customer Self-Service Community Using Distributed Leadership « The Community Manager.
Photocredit: hm7
Related articles
- Designing Metrics for Online Customer Communities (customerthink.com)
- Valeria Maltoni: Morton’s Story Is Not About Great Customer Service (experiencematters.wordpress.com)
- You: Booz co strategic-approach to -self-service capture the value, avoid the pitfalls (slideshare.net)
- Forrester Technographics Data Points To Increased Communication Channel Usage With Inconsistent Satisfaction Ratings (customerthink.com)
- 5 Steps to Sell the Way Your Customers Want to Buy (startupprofessionals.com)
Recommended: It’s not abundance but excellence
Recommended: Picture of the week #48 : It’ not abundance but excellence… http://ow.ly/1esl9o
Photcredit: Lisbon Cycle Chic
Related articles
The Future of The Internet is Converged Services
Let us not forget that services are also part of the real world. Which makes the outlined trend even more challenging (from an organizational perspective) and more inspiring from a customer service? What do u think
‘Found at The Future of The Internet is Converged Services.
Read all at The Future of The Internet is Converged Services.
Photocredit: http://thebicycleisart.com/
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