Clayton Christensen’s chapter 1 The educational innovator’s dilemma

Kind of a teaser for me in preparation of the full read of his latest book.   The Innovative University: Changing the DNA of Higher Education from the Inside Out (Jossey-Bass Higher and Adult Education)

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About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

Posted on 2011/08/13, in Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression and tagged , , , , , , , , , , . Bookmark the permalink. Comments Off.

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