Posted on 2011/08/19, in Recovery and the way out of the crisis, recession and depression, Social CRM and social business and tagged Apple, Business, Consumer behaviour, Family and Consumer Science, Market Research, Marketing and Advertising, Online Surveys, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Social Sciences. Bookmark the permalink. Comments Off.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
Personal Links
Verified Services
View Full Profile →
How to subscribe for a daily wrap-up (ideal for tablet and phone)
I respect your privacy!!
How to subscribe with web-based news readers. Click for your choice
How to subscribe via RSS to get updates about service design and service management
Available for online help
Goodreads
No data found
Designing design thinking driven operations- Study: Marketers struggle with customer mobile experiences - BtoB Magazine 2013/06/20Study: Marketers struggle with customer mobile experiences BtoB Magazine Armonk, N.Y.—While marketers say mobile is critical to their business objectives, two-thirds indicate they don't have a strong understanding of the mobile-user experience,...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Attention, attention, my kingdom for attention! 2013/06/20Take it easy.I am not suggesting that attention is unimportant.But I am suggesting that our obsession with attention is misplaced, at best. And the fact that major industries have evolved to feed this obsession, simply adds to the problem.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- DMI Seminar: How to Build Great Internal Design Organizations 2013/06/20Learn how to build a great internal design organization with @thomslockwood Chicago 9/26 & 27 - http://t.co/s7EX6N0SinSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Human-Focused Design Will Stop the Soulless Future of the Internet of Things - Motherboard (blog) 2013/06/20Human-Focused Design Will Stop the Soulless Future of the Internet of Things Motherboard (blog) The hope is that this kind of design thinking will preserve the nostalgic, sensory memory and human emotion we attach to our things—especially the...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 7 Marketing Lessons from Eye-Tracking Studies #CRO 2013/06/20Today we’re going to go over 7 important eye-tracking studies that give a sneak peek into common browsing patterns and elements of human behavior that all marketers need to know.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Seth's Blog: The confrontation waiting to happen 2013/06/20It's not between you and your boss, your critics, your editor, your competition, your spouse or some other outsider. The essential confrontation, of course, is with yourself. You are your own biggest critic.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- DMI Conference 2013: Day One Recap - Core77 2013/06/20See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Four Mobile Traps 2013/06/20See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Social Media Marketing in High-Growth vs Average-Growth Firms 2013/06/20High-growth firms are much more aggressive in how they use selected social media marketing tools than their average-growth counterparts, particularly Blogging, SEO, LinkedIn and Twitter.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Mobile Tablets, SmartPhones, Laptop: Pew Internet Research Trends 2013/06/20Highlights of the Pew Internet Project’s research related to mobile technologySee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How to Drive Customer Satisfaction 2013/06/19Savvy company executives know that some of their greatest and potentially most enduring assets are their long-run customer relationships.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Executive’s Role in Social Business 2013/06/19In a recent interview, Gerald Kane, an associate professor of information systems at the Carroll School of Management at Boston College, aptly described the rapidly evolving role of social business tools within companies.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Introducing the next 6 digital media startups from the BBC's accelerator in London 2013/06/19The BBC’s young accelerator program, called BBC Labs, has launched its latest batch of London digital media startups.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Creating a customer experience culture - B&T Marketing & Media 2013/06/19Creating a customer experience cultureB&T Marketing & MediaRed Balloon founder Naomi Simson explains why it's important to create a customer experience culture and offers some tips on how to do it.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How Is 'Experience' Valued In the Sharing Economy? 2013/06/19What is the value of "experience"? That's not an idle question for companies in the sharing economy. The experience--or how the person experiences the company--is the differentiator from the equivalent traditional company.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 'Disruptive' tech for better education - ITWeb 2013/06/19ITWeb'Disruptive' tech for better educationITWebSocial learning. Richards-Hill says the rise of social media should not be seen as a threat to education, but rather an ally. “Social media is disruptive technology and that's a good thing.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- What kind of a designer are you? 2013/06/19In the short time since I started designing, I have had a bunch of titles to describe my role; some I chose myself when freelancing, and som… (RT @Padday: @tuhin has the best description of a 'Product Designer' I've seen.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- NEXT Service Design 2013 - Call for digital service design cases - Fischmarkt 2013/06/19RT @fischmarkt: NEXT Service Design 2013 - Call for digital service design cases http://t.co/36bAWOb3qqSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Designing Devices: Dan Saffer: Amazon.com: Kindle Store 2013/06/19Designing Devices: Dan Saffer: Amazon.com: Kindle Store (RT @aral: Just finished Designing Devices by @odannyboy. Should be required reading for all designers.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Co-Creating Value Using Social Media Marketing - Business 2 Community 2013/06/19Some simply don't get it at all: Co-Creating Value Using Social Media Marketing http://t.co/adofyDzfb8 #failSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Study: Marketers struggle with customer mobile experiences - BtoB Magazine 2013/06/20








