Columbia Ideas at Work : Death of a Salesman? Think Again

Found at Columbia Ideas at Work : Research Archive.

For this book, we studied the leading sales organizations — companies like FedEx, Cisco, Whirlpool, Honeywell, Xerox, HP, Mastercard, and Sony, among others. These are well-known, top companies that have had consistent organic growth and profitability. We interviewed the top sales and sales operations executives in each organization. Simply put, we asked: What do the most successful organizations do? What do they consider the essence of their success?

Read all at http://www4.gsb.columbia.edu/ideasatwork/researcharchive?&global.now=&main.id=7318984&main.ctrl=contentmgr.detail&main.view=articlesb.detail

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About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

Posted on 2011/08/23, in Front Office and Customer Service Operations, Knowledge management, Performance management and tagged , , , , , , , , . Bookmark the permalink. Comments Off.

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