Monthly Archives: August 2011
Jamin Hegeman’s This Is Service Design – UX Week 2011
Related articles
- Choosenick! ” Service design is Dead. The New Product is Alive. (serve4impact.com)
- Andrew Karpie ” Service Design (serve4impact.com)
- Antonin Leonard’s deck service design and collaborative consumption (serve4impact.com)
- Design thinking: The rumors of its death are greatly exaggerated (serve4impact.com)
Weekend quiz: the % of annual change was at it highest during?
Found via Andrew Mcafee. Apologies for the intervals. My answer: the early ffities……
Photocredit: Ian Bramham
Related articles
- Harvard Business Review: “Montessori Builds Innovators” (montessoricopperfield.com)
Customer Service, Turn Startling Sudden Relationships into Bonds | Kate Nasser
Customer Service, Turn Startling Sudden Relationships into Bonds | Kate Nasser.
Customer service in most cases is a case of sudden relationship. Often it is a startling sudden relationship in a tough moment.
Read all at Customer Service, Turn Startling Sudden Relationships into Bonds | Kate Nasser.
Photocredit: http://ilikebike.tumblr.com‘
Related articles
- Valeria Maltoni: Morton’s Story Is Not About Great Customer Service (experiencematters.wordpress.com)
- The Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse | Peter Shankman (kennykellogg.com)
- It’s Time to Fire Some of Your Customers (blogs.hbr.org)
- Trickle-Down Customer Service (knockoutcustomerservice.com)
Deloitte’s The Duality of Growth | Strategy | Growing the business |
Found at US Consulting | Strategy & Operations | The Duality of Growth | Strategy | Growing the business |.
When credit tightened and revenue declined during the recession, companies worked to extract value from efficiency and austerity. In many cases, those sources of value have been wrung dry. Now, companies are once again turning to growth.
Companies often approach growth as one of two opposite extremes
Read all at :
US Consulting | Strategy & Operations | The Duality of Growth | Strategy | Growing the business |
Photocredit: bikes-cycling, velogogo
Related articles
- Making Your Strategy More Relevant (blogs.hbr.org)
Comprehensive Guide To Digital & Social Media Strategy – The Jordan Rules
Heading for 2012 and not yet a feasible approach. This approach may help
Found at Comprehensive Guide To Digital & Social Media Strategy – The Jordan Rules.
Over the past three years I’ve invested a lot of time and energy figuring out how digital channels, specifically social media, can be used to achieve business objectives. I’ve received a number of requests to summarize what I’ve learned. This post represents a compendium of my work on social media and digital strategy
Read all at Comprehensive Guide To Digital & Social Media Strategy – The Jordan Rules.
Photocredit: http://www.416cyclestyle.com/
Related articles
- Recommending Connecting Digital Strategy with Social Business and Next-Gen Mobility (serve4impact.com)
Recommended: #CRM #C Customer Experience Lessons from Steve Jobs
Photocredit:highheelsandtwowheels
Related articles
- Profound video A CRM Guru defines Social CRM (serve4impact.com)
- Links IBM’s reports from social media to Social CRM. What customers want (serve4impact.com)
- Recommended: HSBC: Restructure Your Customer Experience (serve4impact.com)
- Reading E-Commerce News. Pombriant’s Social CRM: The Opposite of CRM (serve4impact.com)
