Monthly Archives: August 2011
Recommending Neoteny’s Service design Toolkit
Toolkit | Neoteny Service Design.
Personas
User Stories
Stakeholder Pathways
Prototypes
Scenarios
Touchpoint Maps
Brainstorms
Prioritisation
Stakeholder and
Relationship Maps
Scope Workshop
Business/Organisation
Landscape
Testing
Innovation Matrix
Data Visualisation
Related articles
- It’s not your Grandmother’s Lean anymore! :Connecting to the book Designing for Growth, a design thinking toolkit for managers (serve4impact.com)
- Book review: Design at your service (serve4impact.com)
- Reading Chuck Frey’s 4 key questions that drive the design thinking process (serve4impact.com)
- Using Design Thinking for Growth : Business901 (serve4impact.com)
Zane’s Cycles: Lessons in maximizing the lifetime value of your customers
I like to ride bikes for about 37 years. In those years I had three suppliers. What is my customer lifetime value for the last decade? Your guesses are welcome!
Found at Zane’s Cycles: Lessons in maximizing the lifetime value of your customers.
In the book, “Reinventing the Wheel – the Science of Creating Lifetime Customers”, Chris Zane outlines the roadmap to reaching this lofty, yet elusive goal.
A 30+ year veteran of the retail bicycle industry, Chris has built Zane’s Cycles of Branford, CT into one of the largest bicycle stores in the nation. Read all at
Zane’s Cycles: Lessons in maximizing the lifetime value of your customers.
Related articles
- Learn How to Gain Retail Customers for Life With Reinventing The Wheel (businessinsider.com)
- Do you really want to get to grips with customer-centricity? Then read ‘Reinventing the Wheel’ by Chris Zane (thecustomerblog.co.uk)
- What’s a Lifetime Customer Worth? You’d Better Know (serve4impact.com)
- Customer Lifetime Value: Calculate LTV in a few simple steps (thebrandbuilder.wordpress.com)
Profound video A CRM Guru defines Social CRM
PhotocreditL bikebackside
Related articles
- Links IBM’s reports from social media to Social CRM. What customers want (serve4impact.com)
- Reading E-Commerce News. Pombriant’s Social CRM: The Opposite of CRM (serve4impact.com)
- KnowledgeTree’s Integration With SugarCRM Lets Customers Manage Documents More Productively Across Organizations (prweb.com)
Recommended: Tomorrow’s enterprise as a galley
http://ow.ly/1en31W
Photocredit: benjaminjtaylor:
Related articles
- Before and After: A Dramatic Galley Kitchen Renovation (casasugar.com)
The Social Media ProBook
Photocredit: PatrickJW26
Related articles
- The Social Media ProBook download… (red-brand-media.com)
- Get your Copy of the Social Media ProBook (labnol.org)
- Free Download: The Social Media ProBook (viralblog.com)
- 2 Books Offer Killer Social PR, Facebook Ad Tactics (searchenginewatch.com)
- Scott Meis: Strategies to Use StumbleUpon Like a Pro | Position Blogging (positionblogging.com)
Columbia Ideas at Work : Death of a Salesman? Think Again
Found at Columbia Ideas at Work : Research Archive.
For this book, we studied the leading sales organizations — companies like FedEx, Cisco, Whirlpool, Honeywell, Xerox, HP, Mastercard, and Sony, among others. These are well-known, top companies that have had consistent organic growth and profitability. We interviewed the top sales and sales operations executives in each organization. Simply put, we asked: What do the most successful organizations do? What do they consider the essence of their success?
Photocredit: http://showmeabike.blogspot.com/
Related articles
- The Genius Hour: How 60 minutes a week can electrify your job (danpink.com)
- Did you hear the one about the travelling wind salesman? (windconcernsontario.wordpress.com)
Disrupt Yourself – Whitney Johnson – Harvard Business Review
Found at Disrupt Yourself – Whitney Johnson – Harvard Business Review.
“Are you sure you aren’t making a mistake?”
I had just announced to one of my dearest friends that I planned to walk away from Wall Street and my seven-figure salary.
“Yes, I’m sure.” But was I? Read all at
Disrupt Yourself – Whitney Johnson – Harvard Business Review.
Photocredit: Tour of Utah Photo Gallery | Cycling Tips
Related articles
- Why Your Passion for Work Could Ruin Your Career – Scott Barry Kaufman – Harvard Business Review (serve4impact.com)
- Getting Networking Right – HBR IdeaCast – Harvard Business Review (serve4impact.com)
- A Roadmap to a Life that Matters – Umair Haque – Harvard Business Review (serve4impact.com)
- Market Correction? Try Perma-Crisis – Umair Haque – Harvard Business Review (serve4impact.com)
