Monthly Archives: September 2011
New! Design Thinking Hands-On Workshop
Via Scoop.it – Designing designed customer service
Do you want to bring “21st century skills” – like critical thinking, collaboration, creativity, and communication – into your classroom or school? Have you heard the buzz about Design Thinking doing great things at places like …
Photocredit: punyx
Related articles
- Design Thinking Demystified – Deloitte’s Online Practice (serve4impact.com)
- Stefan Haas: Design Thinking and Scrum on a Napkin (serve4impact.com)
- Itamar Medeiros Design Thinking: Logistics of Discovery (serve4impact.com)
- The Science of Design Thinking ” Censemaking (serve4impact.com)
- Design & Thinking – a documentary (serve4impact.com)
Selling Is Not About Relationships Harvard Business Review
Love these kind of classifications.
Via Scoop.it – Designing designed customer service
Business bloggers at Harvard Business Review discuss a variety of business topics including managing people, innovation, leadership, and more.
Show original
Related articles
- Disrupt Yourself – Whitney Johnson – Harvard Business Review (serve4impact.com)
- CEOs Must Model the Behavior for Creating Societal Value – Roger Martin – Harvard Business Review (serve4impact.com)
- Why Your Passion for Work Could Ruin Your Career – Scott Barry Kaufman – Harvard Business Review (serve4impact.com)
- Book Review: The Challenger Sale: Taking Control of the Customer … (serve4impact.com)
September top decks
Service design a conceptualizati…
Insights winsights: IDEAS CHANG…
Winning and failing co-creation …
Photocredit: http://showmeabike.blogspot.com/
Related articles
- The Study of Supermarket Service Design under the Context of New … (serve4impact.com)
- Smart Salon on Design at Scale (serve4impact.com)
- Design Thinking Demystified – Deloitte’s Online Practice (serve4impact.com)
- Smart Salon Video Teases Upcoming DMI Conference (core77.com)
- Customer Experience more powerful than the Supply Chain? (customerthink.com)
Why Design Matters for Enterprise Social Software? The Simple Answer: It Drives Adoption!
Photocredit: Faz Adhili: 2012 Cinelli Mash Bolt Build (Prolly Is Not Probably)
Related articles
- Managing Remote Employees With Enterprise Social Software (blogs.newsgator.com)
- Connecting Employees to Social Media: New Possibilities (dachisgroup.com)
- Google + : an enterprise tool ? (duperrin.com)
The Study of Supermarket Service Design under the Context of New …
Via Scoop.it – Designing designed customer service
The new concept of “supermarket service design” was proposed for the first time in this paper theoretically by combining product design with service study. The paper approached new information technologies and their applications in the …
Show original
Photocredit: http://tumblr.com/x9n4z4rftn
Related articles
- Design Thinking Demystified – Deloitte’s Online Practice (serve4impact.com)
- Customer Experience more powerful than the Supply Chain? (customerthink.com)
- Servicedesign.tv – Blogs – On Service Design Critique # 1 (serve4impact.com)
- Book review: Design at your service (serve4impact.com)
- Divonis’ Design process: a compendium of models (serve4impact.com)
Design Thinking Demystified – Deloitte’s Online Practice
Scoop.it – Designing designed customer service
Design thinking is understood as taking a designer’s approach to problem solving. More specifically it is a human-centred and collaborative approach to problem solving that uses a design mindset to solve organisational, business and social problems.
Show original
Photocredit: http://delightfulcycles.tumblr.com/
Related articles
- Design Thinking Demystified – Deloitte’s Online Practice (serve4impact.com)
- Design & Thinking – a documentary (serve4impact.com)
- Stefan Haas: Design Thinking and Scrum on a Napkin (serve4impact.com)
Not recent still very, very decent Marc Sniukas’ deck What is strategic innovation
Photocredit: Lindeh
Related articles
- Denise Lee Yohn’s deck Look at more stuff (high lights Andy Stefanovich’s book) (serve4impact.com)
- To be a better boss, think like a designer – The Globe and Mail (serve4impact.com)
- Itamar Medeiros Design Thinking: Logistics of Discovery (serve4impact.com)
- The Best Strategy For Big Innovation: Knowing Your Limits | Co. Design (serve4impact.com)
- Weekend read? Serve4impact top posts! (serve4impact.com)
