Monthly Archives: September 2011
Social CRM can trigger a workflow in a traditional CRM system
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What Kind of Relationship Do You Have With Your Customers? Take a Moment to Think About That | CustomerThink
What kind of relationship do customers have with u? And if your answer is yes, is it indeed a real relationship. Or something that u assume and try to manage. Take a moment to think about that. Not yet convinced that relationships do not dominate the b2c-world. Ever thought about managing the relationship with your spouse, love, roommate or fiancee. Come, take a moment to think about that.
Relationship marketing has ceased to be a new buzz word – it’s here to stay.
Read all at What Kind of Relationship Do You Have With Your Customers? Take a Moment to Think About That | CustomerThink.
Photocredit: lanetvelo
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Hereatengine’s the relationship between products and services
Is it a bike, a means of transportation, achieving a goal or having fun. The last 2 are dominating more and more.
Found at hereatengine.
The new shape of the relationship between products and service is not that one is replacing the other; instead, we are looking at a more symbiotic relationship where one does not exist without the other.
http://www.hereatengine.co.uk/2011/09/the-relationship-between-products-and-services/
Read all at
Photocredit: rainingharmony
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- What Kind of Relationship Do You Have With Your Customers? Take a Moment to Think About That (customerthink.com)
Service-dominant logic and social CRM: A bridge too far?
Probably true. But nothing is wrong with ambition.
Via Scoop.it – Designing designed customer service
SCRM may not reach its potential with traditional management. But is it realistic to expect this to change? Bob Lusch believes so. (Service-dominant logic and social CRM: A bridge too far?
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- Reading E-Commerce News. Pombriant’s Social CRM: The Opposite of CRM (serve4impact.com)
- The Evolution of CRM ” Mitch Lieberman (serve4impact.com)
Personas and Female Mindstyles | Creative Companion Christof Zürn – the blog
This year I did one of my biggest projects on how to compile and communicate user insights from consumer research together with quantitative research on women.
Read all at Personas and Female Mindstyles | Creative Companion Christof Zürn – the blog.
Photocredit: roadkillmelone
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Social technologies on the front line: M-Prize winners – McKinsey Quarterly – Organization – Strategic Organization
The Management 2.0 Challenge is the first of three contests in a yearlong competition in which executives describe practices that make management more adaptable, innovative, inspiring, and accountable
Photocredit: 500px: Popular photos – Under the Tower by Olga Shiropaeva
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This Is Service Design Thinking: Deconstructing a Textbook :: UXmatters
What a beautiful title. What a excellent crafted first line. What a great analysis. And indeed the book might become the heart of your collection. Anyway, great times and even more a great read. Connect and act!
Found at This Is Service Design Thinking: Deconstructing a Textbook :: UXmatters.
If you’re like me, you have a mini-library of those user experience books that are most meaningful to you. No, not the ones hidden away on your eReader, reminding you of their presence only when you see their titles on the screen.
Read all at This Is Service Design Thinking: Deconstructing a Textbook :: UXmatters.
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- Thinking inside the designer’s box: A review of Designing for Growth (innovationtools.com)
