Monthly Archives: October 2011

Via Scoop.it – Serve4impact: designing design driven operations

It’s unlikely a major corporate executive will go on record with the statement “We don’t care about our customer service.”  But actions speak louder than words, and the behavior of many organizations reveals that they, indeed, do not fully value the…
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Via Scoop.it – Serve4impact: designing design driven operations

In honor of the last day of Customer Service Week I did an analysis that cuts across two recent reports, Temkin Customer Service Ratings and Temkin Forgiveness Ratings.
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Via Scoop.it – Serve4impact: designing design driven operations

Amid all the outrage about how Netflix and Bank of America handled their recent price changes, it is interesting to see how customer service standout Zappos managed to survive a recent issue fairly-unscathed.
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Via Scoop.it – Serve4impact: designing design driven operations

Though names like Wal-Mart and McDonald’s refer to brands with global reputations and vast online and multinational presences, to many actual customers, they represent a single store in a single town in a single state.
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Via Scoop.it – Serve4impact: designing design driven operations

ICMI Announces the Launch of Call Center Buyer’s Guide – The Industry’s Most …Sacramento BeeThe International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – …
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Via Scoop.it – Serve4impact: designing design driven operations
Watch the video above. How does it relate to you? How does it relate to what you are creating / want to create?
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Via Scoop.it – Serve4impact: designing design driven operations

Image courtesy of the UN Population Fund. Article by Beth Comstock, Senior Vice President & CMO, GE. According to the United Nations, today we celebrate the birth of the world’s seven billionth person.
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