Posted on 2011/10/23, in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business and tagged Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, IBM, International Data Corporation, Michael Fauscette, NewsGator, social, social crm, Social CRM and social business, Social Enterprise, Social media. Bookmark the permalink. Comments Off.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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Designing design thinking driven operations- Feminine Values Ascending 2013/06/18A review of The Athena Doctrine: How Women (and the Men Who Think Like Them) Will Rule the Future, by John Gerzema and Michael D’AntonioSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Customer Experience Innovation From The Outside In | Forrester Blogs 2013/06/18In case you missed it >> Customer Experience Innovation From The Outside In http://t.co/34vfaaGtAD #CX #CustExp #OutsideInSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Don't Let Paper Paradigms Drive Your Digital Strategy 2013/06/18The page is dead. (#noteworthy #mgmt Don't Let Paper Paradigms Drive Your Digital Strategy http://t.co/XiRlAchTIW)See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Alternative is Nothing 2013/06/18We’re witnessing one of the latest waves of technological disruption, as mobile devices put access to the internet in the hands of people who previously never had that power.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 4 Ways to Make Smarter Decisions 2013/06/18Assumptions and biases get in the way of making better business decisions. Learn to root them out with these tips.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Microinteractions Quick Reference | Microinteractions 2013/06/18★ The Microinteractions Cheat Sheet http://t.co/sIFTfCl1Ka Perfect to hang up on your desk wall.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Want Customers to Love Your Product? Let Them Design It 2013/06/18Image-editing app PicsArt got to 60 million downloads by letting user input determine what its features should be. (Want Customers to Love Your Product?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Letter: What Happened To the Days of Customer Service? 2013/06/18My mother and grandmother speak of the days when you walked into a ladies fashion store and you had an associate approach you and ask if they could help you find something. (Letter: What Happened To the Days of Customer Service?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The 2013 Executive Report on Customer Experience Has Arrived! - 2013/06/18Customer Management, a division of IQPC, recently published their Spring 2013 Executive Report on Customer Experience. The report surveyed 146 customer management leaders, via an online questionnaire....See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- THINK LIKE A STARTUP CANVAS & GAME « Designthinkers Academy 2013/06/18Learning by doing! DesignThinkers Academy offers and co-creates Training Programs for Professionals and Teams in Corporate and Governmental environments.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 4 Reasons Your Employees Should Attend Conferences 2013/06/18Attending a conference isn't all about personal and career development. Here's what else employees should be doing.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- OpenIDEO - How might we all maintain wellbeing and thrive as we age? - Inspiration - The Impact of Life 2013/06/18OpenIDEO is a global community that will draw on your optimism, inspiration, ideas and opinions to solve problems together for the collective social good.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 3 Reasons Retail Is Ready to Rally - DailyFinance 2013/06/18Retail is one of the most flimsy, fickle sectors around, and low-risk investors tend to steer clear. But with another positive report thisSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How Ready Are You for Growth? 2013/06/17Since the economic crisis, many companies have been trying to figure out the best way to reposition themselves for growth and economic recovery.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Customer Journeys Are More Jungle Gym Than Funnel - 360 Connext 2013/06/17Customer journeys are often represented as linear processes. They are complicated; nuanced. Rewarding loyalty (not just customer acquisition) benefits all!See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- New Study: The Widening Digital Gap between the Consumer and Marketer 2013/06/17In the digital space, any gap between consumer and business perception of marketing effectiveness must be viewed as a loss for business.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Why using digital to get the basics of customer experience right is critical 2013/06/17I always get frustrated at poor customer service, but over the last couple of months I've become more aware of 'the overall experience' I get from a brand - especially because I have had some great...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The better Designer gives in, not up. 2013/06/17Designers are arrogant. So most people tend to think. Designers are narrow-minded if it comes in challenging their designs. They hate feedba… (RT @volpelino: he designers, how do you deal with feedback?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Reinvent Your Company Through Culture 2013/06/17A veteran CEO who turned around several pharmaceutical companies explains how managers can build high-performance cultures. (#noteworthy #mgmt Reinvent Your Company Through Culture - A veteran CEO who turned around several pharmaceutical c...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 3 Ways Government Can Build Trust and Partner With Citizens 2013/06/17In our recent guide entitled, Innovating at the Point of Citizen Engagement: Making Every Moment Count, I highlighted the activities of Raleigh, North Carol…See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Feminine Values Ascending 2013/06/18
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