Customer Service And Forgiveness

Oct 31

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Via Scoop.it – Serve4impact: designing design driven operations

In honor of the last day of Customer Service Week I did an analysis that cuts across two recent reports, Temkin Customer Service Ratings and Temkin Forgiveness Ratings.
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Posted on 2011/10/31, in Because i like to share again and again. Bookmark the permalink. Comments Off.

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