How Zappos Escaped Outrage Over Customer Service Problems

Oct 31

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Via Scoop.it – Serve4impact: designing design driven operations

Amid all the outrage about how Netflix and Bank of America handled their recent price changes, it is interesting to see how customer service standout Zappos managed to survive a recent issue fairly-unscathed.
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Posted on 2011/10/31, in Because i like to share again and again. Bookmark the permalink. Comments Off.

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