Monthly Archives: October 2011
Surveys Show Web Sites Are More Important Than Social Media, but Small Businesses Still Lagging
Via Scoop.it – Serve4impact: designing design driven operations
With all the hubbub surrounding social media, the focus and onus has been on how a company can generate sales using social media marketing.
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Insights About The Zappos Experience
Via Scoop.it – Serve4impact: designing design driven operations
When it comes to customer-centric culture, Zappos is one of the first companies that comes to mind. I still remember my interview with CEO Tony Hsieh from a few years ago, it’s an amazing story.
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Open Innovation for Small Business
Via Scoop.it – Serve4impact: designing design driven operations
Open innovation may seem to be the preserve of big business. After all, it is often associated with long established monstrosities like Proctor and Gamble and IBM.
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Where Do You Read Your Email?
Via Scoop.it – Serve4impact: designing design driven operations
Click to enlarge chart: Source: Email Viewing Habits: Where Do You Read Your Email?
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Service Innovation » Blog Archive » Touch-point cards now available
Via Scoop.it – Serve4impact: designing design driven operations
Service design, service innovation, design thinking, design strategy…
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Beware the Digital Disruptors: They’re Coming for Your Industry
Via Scoop.it – Serve4impact: designing design driven operations
James L. McQuivey, Ph.D. is a Vice President and Principal Analyst at Forrester Research serving Consumer Product Strategy professionals. Follow him on Twitter at @jmcquivey.
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