Monthly Archives: October 2011
9 Important Elements of a Social Media ROI Report
Via Scoop.it – Serve4impact: designing design driven operations
Social Media Management Reporting can be a grey area for many Social Media Managers. As we know, it’s not just about how many more “Likes” we get or how many people have bought from our Facebook store.
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Klout Questions for CEO Joe Fernandez
Via Scoop.it – Serve4impact: designing design driven operations
The new Klout changes have raised questions about just how transparent the service is and whether it’s new measurement methods are penalizing some users – an open letter to Joe Fernandez about some of the burning questions he should be answering…
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Mystery shopping vs. customer feedback: Which is better? | Empathica
Via Scoop.it – Serve4impact: designing design driven operations
Thanks to the internet and mobile technology, it’s become a lot easier to gather valuable feedback from a larger sample of customers. So does that mean that… (Mystery shopping vs. customer feedback: Which is better?
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Shadow work and self service « The Operations Room
Shadow work and self service « The Operations Room.
How should we think of self service? Is it good for society in any sense or is it stealthy way to increase costs for customers? An article in today’s New York Times argues for the second point (Our Unpaid, Extra Shadow Work, Oct 30). The opening paragraph sets the tone:
THE other night at the
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- The Study of Supermarket Service Design under the Context of New … (serve4impact.com)
All Organizations Are Social, But Few Are Social Organizations
Via Scoop.it – Serve4impact: designing design driven operations
News flash: Organizations consist of people. How well an organization works depends on how its people interact and work together. Thus, every organization is “social.” But so what? How do we make use of this universal fact?
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CIOs Struggle to Define Their Role in Social Businesses
Via Scoop.it – Serve4impact: designing design driven operations
Image courtesy of Flickr user ben matthews :::.
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Three Questions on Social Business
Via Scoop.it – Serve4impact: designing design driven operations
Image courtesy of Flickr user El Sol. We are conducting a poll to get a sense of how the social business phenomenon is playing out in business today.
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