A Conversation With Bruce Mau: Re-thinking the Role of Design in Shaping of our Future
Posted by Fred Zimny
Via Scoop.it – Serve4impact: designing design driven operations
Bruce Mau reminds us that “design is invisible until it fails” and calls for rethinking the role of design in creating the good life and in shaping a (A Conversation With Bruce Mau: Re-thinking the Role of Design in Shaping of our Future
About Fred ZimnyHave been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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