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A Conversation With Bruce Mau: Re-thinking the Role of Design in Shaping of our Future

Via Scoop.it – Serve4impact: designing design driven operations

Bruce Mau reminds us that “design is invisible until it fails” and calls for rethinking the role of design in creating the good life and in shaping a (A Conversation With Bruce Mau: Re-thinking the Role of Design in Shaping of our Future
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About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

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Posted on 2011/11/18, in Because i like to share again and again and tagged Because i like to share again and again. Bookmark the permalink. Comments Off.

← How to Make Customer Service Matter Again Part 1

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Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

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How this blog supports professionals in service design and service management

How to join more than 7.500 professionals in the field of service design and service management

How to get in touch with the editor

Fred Zimny

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