Seth’s Blog: Starting over with customer service
Posted on 2011/11/30, in Because i like to share again and again. Bookmark the permalink. Comments Off.
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Serve4Impact
Serving 4 impact in designing designed operations: contexts, constructs, connects, compacts, changes
Fred's bookshelf: read- The Innovative University: Changing the DNA of Higher Education from the Inside Out Clayton M. Christensen
- Cindy Sherman Eva Respini
- Brand Together: How Co-Creation Generates Innovation and Re-energizes Brands Nicholas Ind
- The Marriage Plot Jeffrey Eugenides
- Engage!: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web Brian Solis
- Socialnomics: How Social Media Transforms the Way We Live and Do Business Erik Qualman
- Open Leadership: How Social Technology Can Transform the Way You Lead Charlene Li
- Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage Scott Keller
- Rineke Dijkstra A retrospective Blessing
- Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei
- Brand Relevance: Making Competitors Irrelevant David A. Aaker
- Conversion Optimization: The Art and Science of Converting Prospects to Customers Khalid Saleh
- Implementing Beyond Budgeting: Unlocking the Performance Potential Bjarte Bogsnes
- We First: How Brands and Consumers Use Social Media to Build a Better World Simon Mainwaring
- A Visit from the Goon Squad Jennifer Egan
- Econovation: The Red, White, and Blue Pill for Arousing Innovation Steve Faktor
- Brassai, Paris Brassai
- Vivian Maier: Street Photographer Vivian Maier
- The Social Organization: How to Use Social Media to Tap the Collective Genius of Your Customers and Employees Anthony J. Bradley
- Pull: The Power of the Semantic Web to Transform Your Business David S. Siegel
- Designing designed operations
- Ubiquitous Information Architecture: Cross-Channel Strategy 2012/06/01Ubiquitous IA Cross-Channel StrategyPeter Morville, Midwest UX 2012 1...See it on Scoop.it, via Designing design thinking driven operations
- Innovation June Book Club: The Wide Lens: A New Strategy for Innovation 2012/06/01
- Extreme Social - The 10 Commandments of Social Media Content Marketing | Jeffbullas's Blog 2012/06/01What is the secret behind social media content marketing that takes content and publishes and promotes it on social networks including Blogs, Facebook, Twitter and LinkedIn? What are the 10 fundamental principles that will help make it effective?See it on Scoop.it, via Designing design thinking driven operations
- Do What You Love! Or don’t… 2012/06/01
- Crowd-Sourced Studies Offer Advantages, Challenges for Researchers 2012/06/01Shrugging off bias concerns, psychology researchers have long relied on undergraduate college students to be their study subjects - so much so that the average American college student is 4,000 times more likely than an average person to be a...See it on Scoop.it, via Designing design thinking driven operations
- Ends and meanies. 2012/06/01Share and Enjoy:...See it on Scoop.it, via Designing design thinking driven operations
- The Demand-Driven Supply Chain 2012/05/31Recent industry and technology advances are making a true demand-driven supply chain finally possible. Six factors are critical to a successful implementation.See it on Scoop.it, via Designing design thinking driven operations
- Deloitte | Social business | Consulting | Global | Focus on the issues 2012/05/31Gathered through surveys and interviews across 115 countries, study results provide executives insight into the social business landscape today.See it on Scoop.it, via Designing design thinking driven operations
- From Co-creation To Collaboration: 5 Pillars For Business Success 2012/05/31
- Do the Enterprise 2.0! - MIT Report on Social Business: What are Companies Really Doing? 2012/05/31The folks over at MIT teamed up with Deloitte to produce quite an interesting report around Social Business which included responses from almost 3,500 people around the world.See it on Scoop.it, via Do the Enterprise 2.0!See it on Scoop.it, via Designing design thinking driven operations
- Do the Enterprise 2.0! - When E2.0 transforms the organization chart « eclectic 2012/05/31It is rational to consider the Enterprise 2.0 as more agile: free circulation of the information, more autonomy and initiative allowed and encouraged, and an increased action potential thanks to collaboration.See it on Scoop.it, via Do the...See it on Scoop.it, via Designing design thinking driven operations
- Macy's New Focus: Will Transformation Bring Customer Growth? - Forbes 2012/05/31Macy's New Focus: Will Transformation Bring Customer Growth?ForbesMacy's management has intensified its effort to serve the needs of young men and women between the ages of 13 and 30 – the Millennial Customer – our nation's largest generation.See it on Scoop.it, via Designing design thinking driven operations
- The Design of Business: Why Design Thinking is the Next ... 2012/05/31The Design of Business: Why Design Thinking is the Next Competitive Advantage - Published on 31.05.2012 - SNOWFactory.com - Keep an eye on our planet.See it on Scoop.it, via Designing design thinking driven operations
- The Inbound Marketing Process: From Start to Finish [infographic] 2012/05/31“What is inbound marketing and how does it work?” This typically is the first question that our consultants have to answer when speaking to a prospective client.See it on Scoop.it, via Designing design thinking driven operations
- Using social media as a customer service channel - Bizcommunity.com 2012/05/31Using social media as a customer service channelBizcommunity.comMany companies run Twitter, Facebook or YouTube accounts to supplement their other offline and online marketing activities, yet few have understood that social media is quickly becoming...See it on Scoop.it, via Designing design thinking driven operations
- Crowdsourcing and Co-Creation are Complementary 2012/05/31What differenciates crowdsourcing from co-creation? These two buzzwords are used a variety of contexts today, which leads to a general confusion about the difference between these terms which are, let's admit it, conceptually close.See it on Scoop.it, via Designing design thinking driven operations
- Do the Enterprise 2.0! - Global CEOs chart the course into unchartered waters for the Next Generation Enterprise | Social Enterprise Today 2012/05/31The average time that a company spends in the S&P 500 is 15 years, continuously trending downward over the past 80 years. In fact, as recent as 10 years ago, the average lifespan was 25 years.See it on Scoop.it, via Designing design thinking driven operations
- What do Connections do? 2012/05/31Presented to SUNY, May 31, 2012...See it on Scoop.it, via Designing design thinking driven operations
- Design Thinking and EA: I 'Heart' Managers | EA Blogs 2012/05/31
- Seven Reasons Why Big Data is Worth Shifting a Career For 2012/05/31At the MIT Sloan CIO symposium earlier this month, panelists including Thomas Davenport laid out some of the reasons that big data is becoming such an exciting field.See it on Scoop.it, via Designing design thinking driven operations
- Ubiquitous Information Architecture: Cross-Channel Strategy 2012/06/01
- Currently reading
- In One Personauthor: John Irving name: Fred average rating: 3.74 book published: 2012 rating: 4 read at: date added: 2012/05/29 shelves: currently-reading review: […]John Irving
- Design Thinking: Understanding How Designers Think and Workauthor: Nigel Cross name: Fred average rating: 3.12 book published: 2011 rating: 0 read at: date added: 2012/05/15 shelves: currently-reading review: […]Nigel Cross
- Web Analytics 2.0: The Art of Online Accountability & Science of Customer Centricity [With CDROM]author: Avinash Kaushik name: Fred average rating: 4.22 book published: 2009 rating: 0 read at: date added: 2011/08/18 shelves: currently-reading review: […]Avinash Kaushik
- In One Person
- Recommended (but not yet read)
- Talent Is Overrated: What Really Separates World-Class Performers from EverybodyElseauthor: Geoff Colvin name: Fred average rating: 3.91 book published: 2008 rating: 0 read at: date added: 2008/11/02 shelves: to-read review: […]Geoff Colvin
- Mindset: The New Psychology of Successauthor: Carol S. Dweck name: Fred average rating: 4.00 book published: 2006 rating: 0 read at: date added: 2008/11/28 shelves: to-read review: […]Carol S. Dweck
- Before Elvis there was nothingauthor: Nora Luttmer name: Fred average rating: 4.00 book published: 2009 rating: 0 read at: date added: 2008/12/25 shelves: to-read review: 50 Jahre nach Robert Franks „The Americans" begibt sich der Fotograf André Lützen auf eine Reise durch den Alltag der Amerikaner. Sein Roadmovie führt uns vom Colorado bis zum Mississippi, von der Wüste in die Subt […]Nora Luttmer
- Ed Templeton: The Golden Age of Neglectauthor: Ed Templeton name: Fred average rating: 4.58 book published: 2004 rating: 0 read at: date added: 2009/01/04 shelves: to-read review: […]Ed Templeton
- From Poverty to Prosperity: Intangible Assets, Hidden Liabilities and the Lasting Triumph over Scarcityauthor: Arnold Kling name: Fred average rating: 4.00 book published: 2009 rating: 0 read at: date added: 2010/04/18 shelves: to-read review: […]Arnold Kling
- Reorganize for Resilience: Putting Customers at the Center of Your Businessauthor: Ranjay Gulati name: Fred average rating: 3.00 book published: 2010 rating: 0 read at: date added: 2010/09/02 shelves: to-read review: […]Ranjay Gulati
- Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexusauthor: Ricardo Colomo-Palacios name: Fred average rating: 0.0 book published: 2011 rating: 0 read at: date added: 2011/09/11 shelves: to-read review: […]Ricardo Colomo-Palacios
- Betterness: Economics for Humansauthor: Umair Haque name: Fred average rating: 4.43 book published: 2011 rating: 0 read at: date added: 2011/12/30 shelves: to-read review: […]Umair Haque
- Subject To Change: Creating Great Products & Services for an Uncertain World: Adaptive Path on Designauthor: Peter Merholz name: Fred average rating: 3.51 book published: 2008 rating: 0 read at: date added: 2012/02/01 shelves: to-read review: […]Peter Merholz
- Find Your Next: Using the Business Genome Approach to Find Your Company's Next Competitive Edgeauthor: Andrea Kates name: Fred average rating: 3.67 book published: 2011 rating: 0 read at: date added: 2012/02/14 shelves: to-read review: […]Andrea Kates
- Talent Is Overrated: What Really Separates World-Class Performers from EverybodyElse
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