Monthly Archives: November 2011
If 2012 Is the Year of Customer Experience, What Will it Bring? – CMSWire
Via Scoop.it – Serve4impact: designing design driven operations
If 2012 Is the Year of Customer Experience, What Will it Bring?CMSWireIt’s no secret that in the past year, the words “customer experience” and “customer engagement” have become more prominent. Photocredit: DeniseJC
Via www.cmswire.com
Women in a Culture of Disruption
Via Scoop.it – Serve4impact: designing design driven operations
Over the last decade, I have had the privilege of mentoring about 15 women and about five men in entrepreneurship. It’s a fulfilling activity; I’m a big believer in mentoring, as my mentors changed my life.
Via www.innovationexcellence.com
Separate Social Media From Marketing
Via Scoop.it – Serve4impact: designing design driven operations
In most organizations, social media established a marketing beachhead. It served its purpose by raising awareness of a new set of technologies based on new principles of peer-to-peer discussion, openness, and cross-boundary communities.
Via blogs.gartner.com
Applying Service Design Thinking to Start-Ups | Pollenizer: Building …
Via Scoop.it – Serve4impact: designing design driven operations
As Michelle wrote about the other day, we spent three days last week at a Service Design workshop with Marc Stickdorn. Much of the content out there on Service.
Via www.pollenizer.com
Optimal Individual Service Design 2012 – in Vancouver, B.C. « 101 …
Via Scoop.it – Serve4impact: designing design driven operations
… based on growing analytical and critical thinking and firmly rooted in Social Role Valorisation and knowledge of best practices around the world, Optimal Individual Service Design is a two week co-facilitated course that has …
Via 101friends.wordpress.com
The “Customer-First” Org Model – Part II | Fennec Consulting
Via Scoop.it – Serve4impact: designing design driven operations
RT @FennecListens: Read up on this weeks “Customer-First Conversations”: The “Customer-First” Org Model, Part II http://t.co/w3nzt3zA #management #leadership…
Via fennec.co
How Customer Experience Pros Can Cut Through The Controversy And Capitalize On Net Promoter | Forrester Blogs
Via Scoop.it – Serve4impact: designing design driven operations
Via Scoop.it – Serve4impact: designing design driven operationsPhotocredit: y Bâ„®Via blogs.forrester.com (How Customer Experience Pros Can Cut Through The Controversy And Capitalize On Net Promoter | Forrester Blogs
Via serve4impact.com
