More decks about technology, process, people and leadership
It was a request to deliver for someone some insights with regard to the fundamental trends in customer service. After scanning the serve4impact’s artefacts I believe that these documents will give you an excellent overview. The subsections are technology, processes, people and leadership.
http://www.slideshare.net/fred.zimny/mc-kinsey-quarterly-how-social-technologies-are-extending-organizations
http://www.slideshare.net/fred.zimny/booz-co-shoppermarketing50
http://www.slideshare.net/fred.zimny/us-fed-techtrends2011091211
http://www.slideshare.net/fred.zimny/andy-neelys-from-processes-to-promise
http://www.slideshare.net/fred.zimny/dmis-producing-customer-happiness
People
http://www.slideshare.net/fred.zimny/trends-global-employeeengagementfinal
http://www.slideshare.net/fred.zimny/consumer-futuresexecsummarywebreducedsize-1
http://www.slideshare.net/fred.zimny/booz-co-businessprocessempowerment
http://www.slideshare.net/fred.zimny/ciscos-work-life-innovation-smart-work
http://www.slideshare.net/fred.zimny/at-kearney-what-do-matureconsumerswant
http://www.slideshare.net/fred.zimny/bcgs-report-creating-people-advantage-2011
http://www.slideshare.net/fred.zimny/bcg-high-performance-organizations-the-secrets-of-their-success
http://www.slideshare.net/fred.zimny/accenture-retail-metailing
Leadership
http://www.slideshare.net/fred.zimny/f212-rethinking-designthinking
http://www.slideshare.net/fred.zimny/bcg-leading-transformation
http://www.slideshare.net/fred.zimny/bain-co-brief-management-tools-and-trends-2011
http://www.slideshare.net/fred.zimny/in-studio-recipesforsystemicchange
http://www.slideshare.net/fred.zimny/service-design-a-conceptualization-of-an-emerging-practice
Photocredit: FYGB
Related articles
- NL De zeven trends in klantcontact 2011 (serve4impact.com)
Posted on 2011/12/04, in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business and tagged Because i like to share again and again, Customer relationship management, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business, Social media, Things I have learned in my life so far, Vision, visionaries, vision things, trends. Bookmark the permalink. Comments Off.
