Posted on 2011/12/15, in Because i like to share again and again and tagged Because i like to share again and again. Bookmark the permalink. Comments Off.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
Personal Links
Verified Services
View Full Profile →
How to subscribe for a daily wrap-up (ideal for tablet and phone)
I respect your privacy!!
How to subscribe with web-based news readers. Click for your choice
How to subscribe via RSS to get updates about service design and service management
Available for online help
Goodreads
No data found
Designing design thinking driven operations- CEOs are Terrible at Management, Study Finds 2013/05/26Yahoo CEO Marissa Mayer: Is she listening to people inside her company? (Image credit: Getty Images via @daylife) A new study shows that CEOs are doing a lousy job when it comes to people management.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- McKinsey: The $33 Trillion Technology Payoff 2013/05/26A new report from the McKinsey Global Institute, the research arm of the consulting firm, estimates that there could be $33 trillion-a-year payoff from 12 technologies by 2025.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 'The Bridge Of High School Leads To A Great Unknown' 2013/05/26But there, in that limbo of uncertainty and absence of fate, lays the true beauty of high school, the light shining above the bridge.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Making Sense Of The Internet Of Things | TechCrunch 2013/05/26Editor's note: Matt Turck is a managing director of FirstMark Capital.The emerging Internet of Things is experiencing a burst of activity and creativity that is getting entrepreneurs, VCs and the press equally excited.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 5 Buying Behaviors of the Persona Buying Cycle « iMediaConnection Blog 2013/05/26B2B personas need to be researched, understood, and designed to meet robust goals and behaviors of buyers throughout the end-to-end buying cycle and brand experience. In addition, personas need to be designed to enable as well as make more effective new practices, functions, and roles.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Mapping the Customer Journey with Social Intelligence 2013/05/26There’s never been a better time for marketers for to see, understand and respond to the customer journey.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- A Game of Ecosystems: Measuring ecosystem performance - VisionMobile (blog) 2013/05/26VisionMobile (blog) A Game of Ecosystems: Measuring ecosystem performance VisionMobile (blog) The cause of this upheaval in the mobile and software industry had less to do with the openness of Android or the user experience of Apple and more to do...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- A Futurist Looks at the Future of Marketing 2013/05/26Insights from Gerd Leonhard on the marketing trends you should be paying attention to now.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Revolutionize Corporate Learning: Beyond Formal, Informal, Mobile, ... 2013/05/26A report for business decision makers interested in abolishing traditional corporate training functions, creating instead vibrant modern collaborative cultures.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- McKinsey Report: Big Data at Center of Disruptive Technologies 2013/05/25A dozen disruptive technologies could deliver as much as $33 trillion in economic value around the globe by 2025, according to a new report from McKinsey.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Using Design Thinking to rethink Homework, Scheduling, Grading, Discipline and Recess 2013/05/25This nysaisresults series of images documents the process of a Design Thinking workshop on gave on May 23 for NYSAIS. Twenty plus faculty and administrators were asked to rethink Homework, Schedul...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Beyond Smartphones: Mobile Innovation That Could Change the Way You Do Business 2013/05/25A look at four types of devices that are pushing the boundaries of mobile capabilities.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Design Thinking In-Action: Talking Design Thinking: Communicating Ideas (1) 2013/05/25design thinking talk, video, communicating ideas (RT @pilarsaura_v: Investigating creative communication: My first video ever...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 5 Practical Tips for Perfecting Your Startup Pitch 2013/05/25We are living in the age of the entrepreneur -- more people are starting up, and it's ever important to stand out in the crowd.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How to Optimize Your Marketing for the Visual Marketing Revolution 2013/05/25The growing impact of visual elements in content development has given birth to a new kind of marketing - visual marketing. Here's how to best use it.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Too small to fail: The partnership-driven nature of fintech startups 2013/05/25In the last quarter-century or so that has made up the digital revolution, one universal axiom has held true: evolve or die. Record labels were too busy suing pirates in the 1990s to adapt their business model...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Content Marketing Strategies for 2013 - Presentation Video & Slides 2013/05/25See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How to Find and Amplify Creativity 2013/05/25Methods for turning ideas into innovation.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Putting people first » The future of technology isn’t mobile, it’s contextual 2013/05/25#FabFeed The future of technology isn’t mobile, it’s contextual: In the coming years, there will be a shift to... http://t.co/l0gJnbm8o6See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The 12 most destructive technologies 2013/05/25McKinsey have released a new report on what they believe will be the most disruptive technologies, and the economic impact they will have. The report, produced by the McKinsey Global Institute, ha...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- CEOs are Terrible at Management, Study Finds 2013/05/26



