Design thinking: A New Approach To Fight Complexity And Failure
Posted by Fred Zimny
Via Scoop.it – Serve4impact: designing design driven operations
Photo credit: String Theory by Michael KrigsmanThe endless succession of failed projects forces one to question why success is elusive, with an extraordinary number of projects tangling themselves in knots.
About Fred ZimnyHave been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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