CRM 2012 Forecast – The Era of Customer Engagement – Part I | WEB100 Blog

Dec 28

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(by Terry_Gloves2)Via Scoop.it – Serve4impact: designing design driven operations

This is not strictly a forecast. There are elements of a forecast – a few likely trends for 2012 are embedded in the piece.
Read all at Via blog.web100.com.ua

Photocredit:  Terry_Gloves2
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Posted on 2011/12/28, in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends and tagged , , . Bookmark the permalink. Leave a Comment.

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