Monthly Archives: December 2011
CRM 2012 Forecast – The Era of Customer Engagement – Part I | WEB100 Blog
This is not strictly a forecast. There are elements of a forecast – a few likely trends for 2012 are embedded in the piece.
Read all at Via blog.web100.com.ua
Photocredit: Terry_Gloves2
Related articles
- The top ten trends for 2012 – article – IGD.com (serve4impact.com)
Resolution 2012: Book for Book™ by Better World Books
Better World Books announced its new literacy initiative – Book for Book. Better World Books commits to matching every sale on betterworldbooks.com and betterworldbooks.co.uk with a book donation to someone in need. This initiative is in addition to the funding Better World Books gives to literacy non-profits from every single sale.
Photocredit: unlimitedblue
Related articles
How Mobile Payments Will Evolve In the Next Several Years
Mobile payment has become a mainstream tech topic in the last couple of years, mirroring the rise of smartphones and application stores. E-commerce is becoming m-commerce.
Via www.readwriteweb.com
Photocredit: abcbabcba
Related articles
- Let the Shop Come to You (serve4impact.com)
2012 Trends to Watch: Sales
Never realized that I did include that many trend posts on this blog. I do not have included all. Be warned: a trend is not a personal qualification. It needs a solid quantitative foundation.
Found at 2012 Trends to Watch: Sales.
Throughout 2011 the B2C and B2B purchase processes evolved greatly. Customers increasingly took to social and mobile for researching products and services, as well as to make purchases.
Read all at 2012 Trends to Watch: Sales.
Photocredit: Tertius alio
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- Daily Maverick Consumer trends that will shape 2012 (serve4impact.com)
- Social Media – 4 Trends To Watch in 2012 (serve4impact.com)
- 10 Trends That Will Shape Our World in 2012 – JWT.com (serve4impact.com)
- Six Key Consumer Trends for 2012 and Beyond – Consumer Insights – Supermarket Chain |Grocery Chain | Grocery Store Chain | Supermarket News (serve4impact.com)
- Top 10 Predictions for 2012 (concepthubinc.com)
- 2012 Social Media Business Trends | Business 2 Community (serve4impact.com)
- 11 Customer Service Trends to Watch in 2011 (and 2012) (serve4impact.com)
- Check out 12 CRUCIAL CONSUMER TRENDS FOR 2012 (serve4impact.com)
- trendwatching.com’s 12 Consumer Trends for 2012 (serve4impact.com)
- Six Social Media Trends for 2012 – David Armano – Harvard Business Review (serve4impact.com)
- Creating a World Class Sales Organization in a Post-Recession Economy (serve4impact.com)
- Social Media Trends 2012 – Analytics and Measurement (serve4impact.com)
- 2012 Digital Design Trends – Through the Consumer Behavior Lens | CMO.com (serve4impact.com)
- Customer Experience Trends for 2012 ” Proto Partners’ Service Design Blog (serve4impact.com)
- Daily Maverick :: Consumer trends that will shape 2012 (serve4impact.com)
- Five Social Media Trends for 2012 (serve4impact.com)
- The State of Social Marketing 2011 – 2012 – Brian Solis (serve4impact.com)
- The top ten trends for 2012 – article – IGD.com (serve4impact.com)
- The Wrong Social Predictions | Relationship Economy (serve4impact.com)
- 5 Trends That Will Shape Small Business in 2012 (serve4impact.com)
2012 Trends to Watch: Customer Service
Found at 2012 Trends to Watch: Customer Service.
In 2011 consumers took to mobile and social to communicate with brands at increasing rates. This movement clearly represents an evolution in customer engagement fueled by the shift in power from the company to the customer.
Read all at 2012 Trends to Watch: Customer Service.
Photocredit: joergschickedanz
Related articles
- Mitch Lieberman’s The Contact Center of the Future | CustomerThink (serve4impact.com)
The Top Ten Social Media Lessons of 2011
Via Scoop.it – Serve4impact: designing design driven operations
As the holiday season prepares to give way to the New Year’s Eve and the end of 2011, the annual influx of year-end lists is about to begin in earnest. Top photos, top news stories, top Kardashian marriages… the lists are on their way. Lest anyone say that social media is any different, here for your consideration, in no particular order, are my Top Social Media Lessons of 2011 – part one today, and part two tomorrow. Lesson #1: There is a significant amount of social network fatigue. Google+. Quora. Empire Avenue. Chime.in. Unthink. It seemed in 2011 like there was a new or “hot” social network every month – and watching the social media in-crowd rush to adopt was a sometimes comical diversion. There was certainly an element of “shiny object syndrome” at play in the social media world…
Via www.forbes.com
Photocredit: a kazu0719
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- Weekly Wrap-up: Looking Back on 2011 and More (serve4impact.com)
12 Trends for 2012
Included because it mentions the rise of Ebay for services.
Via Scoop.it – Serve4impact: designing design driven operations
12 Trends for 2012 in the area of media, communications and technology, written by Dan Calladine, Head of Media Futures, Aegis Media…
Via www.slideshare.net
Photocredit: http://noseinabook.tumblr.com/
Related articles
- Six Key Consumer Trends for 2012 and Beyond – Consumer Insights – Supermarket Chain |Grocery Chain | Grocery Store Chain | Supermarket News (serve4impact.com)
