Monthly Archives: December 2011
5 Lessons From The Best Interaction Designs Of 2011 | Co.Design
Via Scoop.it – Serve4impact: designing design driven operations
Photocredit: NESSTYLE: MERRY CHRISTMAS EVERYONE !
Related articles
- Is Design Thinking Dead? Hell No | Co. Design (serve4impact.com)
The Corporate Social Media Team Profile | Web Strategy by Jeremiah Owyang
Via Scoop.it – Serve4impact: designing design driven operations
Excerpted from the article intro: “How are today’s social media teams structured? Ever wonder who’s behind those corporate Twitter and Facebook accounts? Think there’s more to it than an intern just tweeting haphazardly? This data, in the below graphic, is compiled from Altimeter’s recent survey to 144 global national corporations with over 1000 employees shows how today’s teams in 2011 are breaking down. This is the core team that operates the social media program within a corporation, often within corporate communications or a marketing function they will work with other business units. For very large corporations, they may be fragmented among many business units (the Dandelion model), and this data doesn’t even include agency, consultants, or even research firms who help out.” Here’s what they have found: http://www.web-strategist.com/blog/2011/12/22/data-composition-of-a-corporate-social-media-team/
Via www.web-strategist.com
Photocredit: (by josie’s 3rd { sheila })
Related articles
- Adapting to Radical Changes in Business ” Web Strategy by Jeremiah Owyang | Social Media, Web Marketing (serve4impact.com)
10 Key Facts, Stats and Findings about the State of Social Media in 2011
Via Scoop.it – Serve4impact: designing design driven operations
If you are still of the view that social media is a fad and not worth the attention of your business, it is time to place it top of mind, or you may find your businesses traditional marketing efforts, falling on deaf ears in future. In the last 12 months alone, the social media landscape has seen major developments which will impact heavily on the way business is done in the future, and next year it is most likely that the social media beast will grow even fiercer. This excellent article makes it very clear that social media is not something that today’s businesses can ignore if they want to be tomorrow’s businesses.
Via www.jeffbullas.com
Related articles
North American numbers (applicable to EU?) The State of Customer Service Infographic
ClickSoftware has created this helpful infographic to show the state of customer service in and outside the Service Industry.
Via www.clicksoftware.com
Related articles
- What to Watch for in Customer Service in 2012 (thecustomercollective.com)
Innovative Ideas to Watch in 2012 – Michael Schrage – Harvard Business Review
The following six ideas emerged this past year as powerful “innovation invitations.” They seem certain to intensify in global power and influence. They’ll be sources of — and resources for — innovation differentiation this coming year. If your organization doesn’t find them innovatively interesting, then be careful: they may be wielded by the competitors you most dread.
Read all at Innovative Ideas to Watch in 2012 – Michael Schrage – Harvard Business Review.
Photocredit: Merry Catmas
Related articles
McKinsey how effectively executives spend their time
Photocredit: Christmas is Coming! (via kcezary)
Related articles
- The second economy – McKinsey Quarterly – Strategy – Growth (serve4impact.com)
