Stop Trying to Delight Your Customers: The Idea in Practice
Wasting money for your customers and your organization, in my opinion. Exceeding is enough. What do u think?
The notion of going above and beyond customer needs is so entrenched in organizations that managers rarely question it. But delighting your customers may be a waste of time and energy. In fact, most customers just want a simple, quick solution to their problem.
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Posted on 2012/01/20, in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business and tagged Because i like to share again and again, Colleges and Universities, customer needs, customerservice, Education, Front Office and Customer Service Operations, Knowledge management, Performance management, Harvard Business Review, Harvard University, Massachusetts, Matthew Dixon, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, United States, Vision, visionaries, vision things, trends, waste of time. Bookmark the permalink. Comments Off.
