Posted on 2012/02/23, in Because i like to share again and again and tagged Because i like to share again and again. Bookmark the permalink. Comments Off.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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Designing design thinking driven operations- 50 Disruptive Companies 2013 - MIT Technology Review 2013/05/22Your're disruptive technology model has my buy-in Clayton .. http://t.co/pXvzsrjLBtSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Forrester to CMOs: Engage, Excite and Educate Employees 2013/05/22Balancing the demands of digital marketing isn’t easy, especially if you’re the chief marketing officer. What makes you most successful?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Creating around the customer: design thinking and social media 2013/05/22Design thinking is all about getting closer to your customers to really understand what they do, how they think and what they need, so you can focus (RT @kerijaehnig: Creating around the customer: design thinking and social mediaSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Gamification And BYOD: Five Things I Learned At The Gartner Enterprise Architecture Summit 2013/05/22Our ongoing World Of Servers series swept through London last week for the Gartner Enterprise Architecture Summit. Here are five key lessons to take a...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Rethinking Brick And Mortar Retail PSFK 2013/05/22Rachel Shechtman, founder of Story talks about how the element of surprise and renewal is key in today's stores.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Taking Up the Challenge of Change in the University Environment - Compass Higher Education Consulting 2013/05/22The Challenge of Change in the University Environment - Compass Higher Education Consulting http://t.co/sHq9FhDMtg" http://t.co/vTyrQLj7tHSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Design For Care (by Peter Jones) 2013/05/21Fred Zimny's insight:Buy it by May 31 and take 25% off! Enter code DFCPUBNOT when purchasing directly from Rosenfeld Media.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Organizing for Advantage 2013/05/21How to design a mix of formal and informal factors to advance your company’s strategy.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How to Assess an Ad's Creativity 2013/05/21This test can help you better target your ad investments. (#howinteresting #crm How to Assess an Ad's Creativity - This test can help you better target your ad investments.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Gartner: Big data will transform customer relationship management technology 2013/05/21CIOs need to start thinking how to integrate big data into their customer relationship management (CRM) systems, says technology analyst (Gartner: Big data will transform customer relationship management...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Informatics 2013/05/21Design Thinking 101. (RT @Bhooshan: What is Design Thinking? http://t.co/EmWz92GmZF)See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- IBM Marketing Survey: Customer Experiences Remain Top Priority 2013/05/21It's time for the annual IBM State of the State of Marketing, that time of the year when IBM reveals the results of its global survey of marketers. And it's no mere coincidence that this year's res...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Workforce Experience and Customer Experience: Two Sides Of The Same Coin | Forrester Blogs 2013/05/21RT @forrester: Workforce experience and customer service. @SimonYates says they're two sides of the same coin. #ForrForum http://t.co/aCSXIn9fl8See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Intel’s Data Economy Initiative Aims to Help People Capture the Value of Personal Data | MIT Technology Review 2013/05/21The world’s largest chip maker wants to see a new kind of economy bloom around personal data.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Picture Story: Commerce and the Connected Consumer's Journey 2013/05/21At its first Smarter Commerce Global Summit this week in San Diego, CA, IBM is announcing new software and services that address a broad spectrum of enterprise commerce activities -- new ways to buy, sell and secure greater customer loyalty in the...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- May 2013 issue of JUS: Online International Journal of Usability Studies 2013/05/21This peer-reviewed publication is dedicated to promoting and enhancing the practice, research, and methods of usability engineering.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Re-create the in-store customer experience online - Utalkmarketing 2013/05/21Re-create the in-store customer experience online Utalkmarketing Consumers head in-store for a product/service paired with a high quality environment and personal service from a brand they know is listening and responding to their needs – to...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Strategic Humor: Cartoons from the June 2013 Issue 2013/05/21This month's cartoons and caption contest from Harvard Business Review.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Graduation Advice We Wish We'd Been Given 2013/05/21"Volunteer for the garbage," and other tips from HBR authors. (The Graduation Advice We Wish We'd Been Given http://t.co/00TLAhUGF4)See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- In-house vs consultant service designers, is there a difference? - Design Thinking Network 2013/05/21We are looking for in-house service designers!For several years we have been working with service design consultancies, to understand this thing called design… ("In-house vs consultant service designers, is there a difference?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 50 Disruptive Companies 2013 - MIT Technology Review 2013/05/22





