Convenience : The third essential of a customer-centric business
Via Scoop.it – Designing design thinking driven operations
Technology and innovative design have made many products and services more predictable and efficient, the two lower levels of Different’s 7 Essentials of Customer Experience. Convenience, the next essential of customer experience, is a critical factor in determining how customers make decisions about what to buy, what services to use, where to go, and with whom to engage.
Readl all at Via uxmag.com
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Posted on 2012/02/26, in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business and tagged Advertising operations, Because i like to share again and again, Business, Customer experience, Customer relationship management, Customer service, Design, Design thinking, Front Office and Customer Service Operations, Knowledge management, Performance management, Harvard Business Review, Social CRM and social business. Bookmark the permalink. Comments Off.
