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IDEO: 4 Ways That Chinese Businesses Are Redefining Customer Service

Via Scoop.it – Designing design thinking driven operations

The Chinese word for service is fuwu (服务), which everyone in China who’s older than 50 recognizes as part of the Communist slogan “serve the people” (wei renmin fuwu, or 为人民服务).
Via www.fastcodesign.com

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About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

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Posted on 2012/03/04, in Because i like to share again and again and tagged Because i like to share again and again. Bookmark the permalink. Comments Off.

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Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

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