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Integrated Marketing Management – 10 CRM Trends to Watch – Think customers

Via Scoop.it – Designing design thinking driven operations

From Gartner Customer 360 Summit, 10CRM trends to watch through 2020: #1 Economy: #2 Globalization # 3 Self-service # 4 Customer experience # 5 Cloud # 6 Social # 7 Mobile # 8 Big data # 9 The Internet of things # 10 Privacy regulationSee it on …

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About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

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Posted on 2012/03/18, in Because i like to share again and again and tagged Because i like to share again and again. Bookmark the permalink. Comments Off.

← Integrated Marketing Management – The Ultimate Timeline Of Social Networks, 1960-2012 [INFOGRAPHIC] – AllTwitter

How Social Media Is Changing The Landscape Of Customer Service [INFOGRAPHIC] – AllTwitter →

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Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

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fred zimny's serve4impact

How this blog supports professionals in service design and service management

How to join more than 7.500 professionals in the field of service design and service management

How to get in touch with the editor

Fred Zimny

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Verified Services

View Full Profile →

How to subscribe for a daily wrap-up (ideal for tablet and phone)

How to subscribe with web-based news readers. Click for your choice

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