Posted on 2012/03/21, in Because i like to share again and again and tagged Because i like to share again and again. Bookmark the permalink. Comments Off.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
Personal Links
Verified Services
View Full Profile →
How to subscribe for a daily wrap-up (ideal for tablet and phone)
I respect your privacy!!
How to subscribe with web-based news readers. Click for your choice
How to subscribe via RSS to get updates about service design and service management
Available for online help
Goodreads
No data found
Designing design thinking driven operations- McKinsey Report: Big Data at Center of Disruptive Technologies 2013/05/25A dozen disruptive technologies could deliver as much as $33 trillion in economic value around the globe by 2025, according to a new report from McKinsey.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Using Design Thinking to rethink Homework, Scheduling, Grading, Discipline and Recess 2013/05/25This nysaisresults series of images documents the process of a Design Thinking workshop on gave on May 23 for NYSAIS. Twenty plus faculty and administrators were asked to rethink Homework, Schedul...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Beyond Smartphones: Mobile Innovation That Could Change the Way You Do Business 2013/05/25A look at four types of devices that are pushing the boundaries of mobile capabilities.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Design Thinking In-Action: Talking Design Thinking: Communicating Ideas (1) 2013/05/25design thinking talk, video, communicating ideas (RT @pilarsaura_v: Investigating creative communication: My first video ever...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 5 Practical Tips for Perfecting Your Startup Pitch 2013/05/25We are living in the age of the entrepreneur -- more people are starting up, and it's ever important to stand out in the crowd.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How to Optimize Your Marketing for the Visual Marketing Revolution 2013/05/25The growing impact of visual elements in content development has given birth to a new kind of marketing - visual marketing. Here's how to best use it.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Too small to fail: The partnership-driven nature of fintech startups 2013/05/25In the last quarter-century or so that has made up the digital revolution, one universal axiom has held true: evolve or die. Record labels were too busy suing pirates in the 1990s to adapt their business model...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Content Marketing Strategies for 2013 - Presentation Video & Slides 2013/05/25See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How to Find and Amplify Creativity 2013/05/25Methods for turning ideas into innovation.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Putting people first » The future of technology isn’t mobile, it’s contextual 2013/05/25#FabFeed The future of technology isn’t mobile, it’s contextual: In the coming years, there will be a shift to... http://t.co/l0gJnbm8o6See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The 12 most destructive technologies 2013/05/25McKinsey have released a new report on what they believe will be the most disruptive technologies, and the economic impact they will have. The report, produced by the McKinsey Global Institute, ha...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Presenting Social CRM Data For Customer Service 2013/05/25CRM tools once revolutionized business, especially from a customer support perspective. Now the name of the game is social CRM.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Psychology of Choice 2013/05/25How we make decisions and how marketers capitalize on itSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How Marketers Use Psychology Of Choice To Their Advantage [Infographic] 2013/05/25Did you know there is a whole psychology behind the choices that we make? Savvy marketers are able to use this to their advantage. This is fascinating!See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Want Better Customer Experience? Adopt the Six Disciplines of CX Maturity. - 1to1 Media (blog) 2013/05/25Want Better Customer Experience? Adopt the Six Disciplines of CX Maturity.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Global Creativity Gap: A new study by Adobe Creativity at Work 2013/05/25Adobe uncovers surprising data on the Global Creativity Gap..See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Report: E-Commerce Marketers Must Improve Social Engagement 2013/05/25E-commerce is something that changes as social trends change; however many businesses are failing to find a good link between social engagement and e-commerce traffic..See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Designing transactions — Government Service Design Manual 2013/05/25Designing Transactions http://t.co/aaGYGzy5ov #ServiceThinking via @GOVUKSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Business of Creativity: Assessing the Creative Spark Creativity at Work 2013/05/25The Business of Creativity: Results from a study on assessing the creative spark conducted by the Motion Picture Association of America, Microsoft & TIME (The Business of Creativity: Assessing the Creative Spark Creativity at WorkSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- McKinsey Global Institute disruptive technologies_executive_summary... 2013/05/24Disruptive technologies: Advances that will transform life, business, and the global economy, a report from the McKinsey Global Institute, cuts through the noisSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- McKinsey Report: Big Data at Center of Disruptive Technologies 2013/05/25




