Posted on 2012/05/03, in Because i like to share again and again and tagged Because i like to share again and again. Bookmark the permalink. Comments Off.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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Designing design thinking driven operations- Re-create the in-store customer experience online - Utalkmarketing 2013/05/21Re-create the in-store customer experience online Utalkmarketing Consumers head in-store for a product/service paired with a high quality environment and personal service from a brand they know is listening and responding to their needs – to...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Strategic Humor: Cartoons from the June 2013 Issue 2013/05/21This month's cartoons and caption contest from Harvard Business Review.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Graduation Advice We Wish We'd Been Given 2013/05/21"Volunteer for the garbage," and other tips from HBR authors. (The Graduation Advice We Wish We'd Been Given http://t.co/00TLAhUGF4)See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- In-house vs consultant service designers, is there a difference? - Design Thinking Network 2013/05/21We are looking for in-house service designers!For several years we have been working with service design consultancies, to understand this thing called design… ("In-house vs consultant service designers, is there a difference?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Your Designers Are Not Artists, and You Need to Stop Thinking That Way 2013/05/21Are your designers problem solvers, or more artists? Check out this post and you'll get the gist.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The pursuit of happiness in the workplace - FT.com 2013/05/20Forget spreadsheets, swot analysis and risk management, the latest topic on the business school agenda is happiness. Those academics who research the topic prefer to classify it a bit differently, however.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Organizing for Advantage How to design a mix of formal and informal factors to advance your company’s strategy. 2013/05/20How to design a mix of formal and informal factors to advance your company’s strategy.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Ultimate Guide to Conversion Centered Design - Ebook 2013/05/20Conversion Centered Design is a discipline targeted at designing experiences that achieve a single goal - using persuasive design & psychological triggers.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Ultimate Resource for 2013 Inbound Marketing Stats and Charts [SlideShare] 2013/05/20Looking for a compelling inbound marketing stat? You can rely on this blog post for that.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Roman Krznaric: The Power of Outrospection 2013/05/20Introspection is out, and outrospection is in. Philosopher and author Roman Krznaric explains how we can help drive social change by stepping outside ourselv...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Before Hiring a Design Partner, Consider This 2013/05/20How to get the most value from the investment. http://t.co/LlaUj4BQZy)See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- What is Social Media, Anyway? (And Why Managers Should Care) | MIT Sloan Management Review 2013/05/20Managers need to keep up with what social media is becoming and how to use it. (New on our blog from @profkane: What Is Social Media, Anyway?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How to get Attention: The 7 Triggers of Fascination 2013/05/20When I step on stage to speak, I get 8 seconds before the listener decides how to categorize me: worth attention, or time to check my mobile email What are your first words? When I meet someone at ...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Hot New Online Retail Strategy: Pushing More In-Store Purchases | TIME.com 2013/05/20You'd think that when retailers enhance their online shopping options, the goal would be increased online sales. Not so with Target, Gap and Rite Aid — which are adding new online tools with the hopes of boosting in-store sales.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 2012 Investor Gathering: Design and Innovation - Tim Brown (IDEO) 2013/05/20Tim Brown, CEO and President of IDEO discusses design, innovation, and the future of entrepreneurship.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Why American Colleges Are Becoming a Force for Inequality 2013/05/20Higher education should be closing the gap between the rich and the poor. But college economics are driving them further apartSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Co-production in public services: Power to the people 2013/05/20Tony Bovaird, Elke Löffler and Frankie Hine-Hughes explain what public service co-production is, and why it matters. (http://t.co/fhqnYdKedZ reading up on Co-Production)...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Service Design + Lean UX + Disruptive Design = UX Strategy? 2013/05/20By Mona Patel Published: May 20, 2013 “A UX strategy needs to be alive and current to be valuable.” If you were moving to New York City, what would get you excited? You might say the nightlife or the...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Cure Your Service Desk With Customer Experience | Forrester Blogs 2013/05/20My latest blog - Cure Your Service Desk With Customer Experience | @Forrester Blogs http://t.co/8UfJyaK9bw #itsm #ForrForumSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Design thinking and startups: A good match? 2013/05/20I was interviewed by Victor Helmre, a Master's student writing a thesis as part of a program called Business & Design – a collaboration between a design school and a business school in Gothenbu... (Design thinking and startups: A good match?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Re-create the in-store customer experience online - Utalkmarketing 2013/05/21




