UX Australia – Service Design Conference 2012 : “How to transform … →

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About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

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Posted on 2012/05/07, in Because i like to share again and again and tagged Because i like to share again and again. Bookmark the permalink. Comments Off.

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UX Australia – Service Design Conference 2012 : “How to transform … →

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How this blog supports professionals in service design and service management

As a professional interested in strategic and tactical service design and management?

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Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

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Designing design thinking driven operations
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  CIOs need to start thinking how to integrate big data into their customer relationship management (CRM) systems, says technology analyst (Gartner: Big data will transform customer relationship management...See it on Scoop.it, via Designing design thinking driven operations
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  This peer-reviewed publication is dedicated to promoting and enhancing the practice, research, and methods of usability engineering.See it on Scoop.it, via Designing design thinking driven operations
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  Re-create the in-store customer experience online Utalkmarketing Consumers head in-store for a product/service paired with a high quality environment and personal service from a brand they know is listening and responding to their needs – to...See it on Scoop.it, via Designing design thinking driven operations
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- Strategic Humor: Cartoons from the June 2013 Issue 2013/05/21
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- In-house vs consultant service designers, is there a difference? - Design Thinking Network 2013/05/21
  We are looking for in-house service designers!For several years we have been working with service design consultancies, to understand this thing called design… ("In-house vs consultant service designers, is there a difference?See it on Scoop.it, via Designing design thinking driven operations
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  Are your designers problem solvers, or more artists? Check out this post and you'll get the gist.See it on Scoop.it, via Designing design thinking driven operations
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- Organizing for Advantage How to design a mix of formal and informal factors to advance your company’s strategy. 2013/05/20
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fred zimny's serve4impact

How this blog supports professionals in service design and service management

How to join more than 7.500 professionals in the field of service design and service management

How to get in touch with the editor

Fred Zimny

Personal Links

Verified Services

View Full Profile →

How to subscribe for a daily wrap-up (ideal for tablet and phone)

How to subscribe with web-based news readers. Click for your choice

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Available for online help

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