Devorah Klein’s- Failure By Design
Indeed, looking at value, functionality, emotions, the chain healthcare will benefit from a service design approach. And also from a design thinking approach. What do you think?
From the author:
What does it mean to experience healthcare? More often than not, the experience is more than a device, more than a piece of software, more than a caregiver, more than a place. Healthcare is most frequently experienced as a combination of people, environments, tools, and technology – in other words, a service. For a healthcare services to be successful, we need to do two things: take a holistic design approach, and design for changing needs over time. This is especially true when designing for behavior change – an increasingly common goal in healthcare – because people’s needs change as their situation evolves.
- A proactive healthcare system needed for impatient patients (adesignfulmind.com)
- Your Doctor Is an App When Technology Is the Cure (futurelab.net)
Posted on 2012/06/18, in Recovery and the way out of the crisis, recession and depression and tagged Business, Computing, Consulting, Design, Health care, Healthcare, Marketing and Advertising, Recovery and the way out of the crisis, recession and depression, United States, Vision, visionaries, vision things, trends. Bookmark the permalink. Comments Off.