Question: Why Are You In Social Channels?
Posted by Fred Zimny
I was moderating a great panel recently at the Inbound Marketing Summit: “How Does Inbound Marketing Affect SCRM?”. The speakers were superb – thanks Sameer Pattel, Kirk Mosher, and Chris Spears – but the audience was outstanding.
Read all at Designing design thinking driven operations | Scoop.it http://www.scoop.it/t/designing-designed-customer-service/p/2110436663/question-why-are-you-in-social-channels
About Fred ZimnyHave been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
Posted on 2012/07/05, in Uncategorized and tagged http://www.scoop.it/t/designing-designed-customer-service, Question: Why Are You In Social Channels?. Bookmark the permalink. Comments Off.
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