How to Design for the Future – Cross Channel Experience Design by Samantha Starmer’s tutorial for OSCON 2012
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About Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies.
I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management.
Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities.
Expertise:
Service marketing
Leadership
Service management
Marketing performance and productivity
Change management.
Posted on 2012/08/08, in Front Office and Customer Service Operations, Knowledge management, Performance management and tagged (via ♕ Feeh P.), Arduino, Business, Business Services, Front Office and Customer Service Operations, Knowledge management, Performance management, JavaScript, MongoDB, Open source, OSCON, Portland Oregon, Vision, visionaries, vision things, trends. Bookmark the permalink. Comments Off.
