Book Talk: Doc Searls on “The Intention Economy: When Customers Take Charge”

Among the goals of the VRMVendor Relationship Management — movement are preserving Internet freedom and opportunity, changing the economic power structure, and turning the tables on privacy-violating business models and practices. But there are several challenges to achieving this vision for the future of business and the internet.

Doc Searls‘ — co-author of the Cluetrain Manifesto, and founder of ProjectVRM — discusses some of the challenges he lays out in his new book “The Intention Economy: When Customers Take Charge.”

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About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

Posted on 2012/09/07, in Because i like to share again and again and tagged , , , , , , , , , . Bookmark the permalink. 1 Comment.

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