Highly popular paper: Design methods for developing services

An introduction to servicedesign and a selection ofservice design tools business challenge Design methods for developing services found at http://www.keepingconnected.co.uk

Almost 500 views in one day and 25 downloads at http://www.slideshare.net/fred.zimny/design-methods-services

By uciec od codzienności: Góry, górki i pagórki

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About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

Posted on 2012/09/20, in Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression, Social CRM and social business and tagged , , , , , , , , , , , , , . Bookmark the permalink. 4 Comments.

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