Posted on 2012/12/10, in Because i like to share again and again and tagged Because i like to share again and again. Bookmark the permalink. Leave a Comment.
How this blog supports professionals in service design and service management
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
How to get in touch with the editor
Fred Zimny
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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Designing design thinking driven operations- 2012 Investor Gathering: Design and Innovation - Tim Brown (IDEO) 2013/05/20Tim Brown, CEO and President of IDEO discusses design, innovation, and the future of entrepreneurship.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Why American Colleges Are Becoming a Force for Inequality 2013/05/20Higher education should be closing the gap between the rich and the poor. But college economics are driving them further apartSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Co-production in public services: Power to the people 2013/05/20Tony Bovaird, Elke Löffler and Frankie Hine-Hughes explain what public service co-production is, and why it matters. (http://t.co/fhqnYdKedZ reading up on Co-Production)...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Service Design + Lean UX + Disruptive Design = UX Strategy? 2013/05/20By Mona Patel Published: May 20, 2013 “A UX strategy needs to be alive and current to be valuable.” If you were moving to New York City, what would get you excited? You might say the nightlife or the...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Cure Your Service Desk With Customer Experience | Forrester Blogs 2013/05/20My latest blog - Cure Your Service Desk With Customer Experience | @Forrester Blogs http://t.co/8UfJyaK9bw #itsm #ForrForumSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Design thinking and startups: A good match? 2013/05/20I was interviewed by Victor Helmre, a Master's student writing a thesis as part of a program called Business & Design – a collaboration between a design school and a business school in Gothenbu... (Design thinking and startups: A good match?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Future of Work is NOT About Replacing Sharepoint and Email - CloudAve 2013/05/20See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The Future Of Mobile-Social Could Spell The End For Social Networks | TechCrunch 2013/05/20Editor's note: Keith Teare is the founder of just.me and a partner at Archimedes Labs. He is also the co-founder of TechCrunch.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Accenture buying Acquity for $316 million 2013/05/20Global consulting firm Accenture has agreed to buy digital marketing company Acquity Group for $316 million, the companies announced Friday. Founded in Chicago in 2001, Acquity Group works with such...See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Using behavioral science to improve the customer experience | McKinsey & Company 2013/05/20By guiding the design of customer interactions, the principles of behavioral science offer a simple, low-cost route to improved customer satisfaction. A McKinsey Quarterly article.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- The new digital customer journey: Cross-channel, mobile, social, self-service, and engaged | ZDNet 2013/05/20The sheer proliferation of new online devices and digital consumer channels is pushing leading-edge companies to rethink how they connect with and engage their customers.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- We Need to Talk about the Burgeoning Robot Middle Class | MIT Technology Review 2013/05/20How will a mass influx of robots affect human employment?See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- How to build a successful Web Team for your Web Governance system 2013/05/20Shane DiffilySee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Transitioning from product manufacturer into service provider constitutes a major managerial challenge. 2013/05/19manufacturers increasingly move towards a #service model : http://t.co/wdcmB8yfB2 #SDlogic #servitization #servicedesignSee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Designing for the unknown | NEXT Berlin 2013/05/19Alexandra Deschamps-Sonsino from Good Night Lamb talked at NEXT13 about the risks and chances in the fields of designing the Internet of Things. ("We have to reboot manufacturing." - @iowatch at #next13.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Driverless cars, pilotless planes … will there be jobs left for a human being? 2013/05/19Will Hutton: Throughout history, economic upheaval has destroyed whole industries – and created new ones.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Ask Mariposa: A Design Thinking Approach Can Help Solve Problems | Mariposa Leadership 2013/05/19#AskMariposa A #DesignThinking Approach Can Help Solve Problems http://t.co/efXDxkpkKASee it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- What is a Digital Workplace and Why Should you care? 2013/05/19Mobile internet access, social networking, and the cloud are driving mobile work. Digital workplaces allow workers to be effective in a mobile environment.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- Change the World and Get to Bed by 10:00 2013/05/19Why the corporate world is getting involved in the sleep health movement.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- We've entered the age of emotional, design-centric, e-commerce - GigaOM 2013/05/19We've entered the age of emotional, design-centric, e-commerceGigaOMDesign might be a buzz word in the tech world in 2013, and some high end designers might not necessarily like the bastardization of the term and its embrace by the tech industry.See it on Scoop.it, via Designing design thinking driven operationsFred Zimny
- 2012 Investor Gathering: Design and Innovation - Tim Brown (IDEO) 2013/05/20





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