Critical Factors to Ensure a Positive Customer Experience | Loyalty360.org

Dec 26

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See on Scoop.it – Designing design thinking driven operations

Front-line sales employees have the biggest direct influence on driving positive Customer Experience, brand advocacy and community. An inspired, engaged and loyal employee channel drives better financial results and builds enduring customer loyalty.

See on loyalty360.org

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About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

Posted on 2012/12/26, in Service design, service management. Bookmark the permalink. Leave a Comment.

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