Recommended JWTIntelligence’s deck 100 Things to Watch in 2013

See on Scoop.itDesigning design thinking driven operations


JWTIntelligence is a center for provocative thinking that is a part of JWT, the world’s best-known marketing communications brand.

Fred Zimny‘s insight:

JWTIntelligence  claims to be a center for provocative thinking. This deck reflect on emerging mainstream trends. Bad, on the contrary. A must read for any professional.

See more n www.slideshare.net

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About Fred Zimny

Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.

Posted on 2012/12/26, in Customer service, Front Office and Customer Service Operations, Knowledge management, Performance management, Service Design Thinking, Service design, service management, User experience and tagged , , , , , , , , , , , . Bookmark the permalink. Leave a Comment.

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