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		<title>Understanding the Magic Quadrant&#8217;s New Name</title>
		<link>http://serve4impact.com/2013/05/23/understanding-the-magic-quadrants-new-name/</link>
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		<pubDate>Thu, 23 May 2013 17:13:39 +0000</pubDate>
		<dc:creator>Fred Zimny</dc:creator>
				<category><![CDATA[Service design, service management]]></category>
		<category><![CDATA[Social CRM and social business]]></category>
		<category><![CDATA[2013 Magic Quadrant]]></category>
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		<description><![CDATA[Gartner, Inc., recently released its 2013 Magic Quadrant for the CRM Customer Engagement Center* report naming Salesforce.com a leader, something we are very proud of and is a testament to the hard work and innovation that has gone into building&#8230; See on blogs.salesforce.com Photocredit: Helmut Berta Related articles Understanding the Magic Quadrant&#8217;s New Name Pegasystems Positioned [&#8230;]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=44953&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Design thinking and startups: A good match?</title>
		<link>http://serve4impact.com/2013/05/23/design-thinking-and-startups-a-good-match-2/</link>
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		<pubDate>Thu, 23 May 2013 17:11:34 +0000</pubDate>
		<dc:creator>Fred Zimny</dc:creator>
				<category><![CDATA[Service design, service management]]></category>

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		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations I was interviewed by Victor Helmre, a Master&#8217;s student writing a thesis as part of a program called Business &#38; Design &#8211; a collaboration between a design school and a business school in Gothenbu&#8230; See on welovelean.wordpress.com Filed under: Service design, service management<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=44951&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Why Customer Journey Mapping Works &#124; CustomerThink</title>
		<link>http://serve4impact.com/2013/05/23/why-customer-journey-mapping-works-customerthink/</link>
		<comments>http://serve4impact.com/2013/05/23/why-customer-journey-mapping-works-customerthink/#comments</comments>
		<pubDate>Thu, 23 May 2013 17:07:32 +0000</pubDate>
		<dc:creator>Fred Zimny</dc:creator>
				<category><![CDATA[Service design, service management]]></category>

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		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations The most muddled article on Customer Journey Maps I have read in a long time @medallia on http://t.co/Xa6fhs8T2F #servicedesign #cex #cem See on www.customerthink.com Filed under: Service design, service management<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=44949&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Life after data &#124; NEXT Berlin</title>
		<link>http://serve4impact.com/2013/05/23/life-after-data-next-berlin/</link>
		<comments>http://serve4impact.com/2013/05/23/life-after-data-next-berlin/#comments</comments>
		<pubDate>Thu, 23 May 2013 17:05:41 +0000</pubDate>
		<dc:creator>Fred Zimny</dc:creator>
				<category><![CDATA[Service design, service management]]></category>

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		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations &#8220;So what is the future of having relationships with dead objects?&#8221; &#8211; David Bausola, founder of Philter Phactory talked about the Life after Data and explained the context of storytelling and technology. See on nextberlin.eu Filed under: Service design, service management<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=44947&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>The Complete Guide to Business Blogging</title>
		<link>http://serve4impact.com/2013/05/23/the-complete-guide-to-business-blogging/</link>
		<comments>http://serve4impact.com/2013/05/23/the-complete-guide-to-business-blogging/#comments</comments>
		<pubDate>Thu, 23 May 2013 17:04:59 +0000</pubDate>
		<dc:creator>Fred Zimny</dc:creator>
				<category><![CDATA[Service design, service management]]></category>

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		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations Everything you need to know about business blogging simply broken down so you can implement. See on www.inboundmarketingagents.com Filed under: Service design, service management<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=44945&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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