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		<title>Service Design for Intranets by Maish Nichani</title>
		<link>http://serve4impact.com/2012/06/01/service-design-for-intranets-by-maish-nichani/</link>
		<comments>http://serve4impact.com/2012/06/01/service-design-for-intranets-by-maish-nichani/#comments</comments>
		<pubDate>Fri, 01 Jun 2012 17:36:59 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Front Office and Customer Service Operations, Knowledge management, Performance management]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[App Store]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[Mobile]]></category>
		<category><![CDATA[Remy Perthuisot]]></category>
		<category><![CDATA[Service design]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32731</guid>
		<description><![CDATA[From the author: Better services lead to better lives. We see it all around us. An online money transfer service, for example, saves us a drive to the bank (and the wait time there). The dependence on information and the availability of new channels such as mobile phones and tablets has opened up the space [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32731&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Deloitte &#124; Social business &#124; Consulting &#124; Global &#124; Focus on the issues</title>
		<link>http://serve4impact.com/2012/05/31/deloitte-social-business-consulting-global-focus-on-the-issues/</link>
		<comments>http://serve4impact.com/2012/05/31/deloitte-social-business-consulting-global-focus-on-the-issues/#comments</comments>
		<pubDate>Thu, 31 May 2012 19:03:30 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[Front Office and Customer Service Operations, Knowledge management, Performance management]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Building Social Business: The New Kind of Capitalism That Serves Humanity's Most Pressing Needs]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Deloitte]]></category>
		<category><![CDATA[Intrinsic Motivation and Self-Determination in Human Behavior (Perspectives in Social Psychology)]]></category>
		<category><![CDATA[Massachusetts Institute of Technology]]></category>
		<category><![CDATA[MIT Sloan Management Review]]></category>
		<category><![CDATA[Social Business]]></category>
		<category><![CDATA[Social media]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32727</guid>
		<description><![CDATA[Gathered through surveys and interviews across 115 countries, study results provide executives insight into the social business landscape today. See on www.deloitte.com Related articles MIT Report on Social Business: What are Companies Really Doing? (customerthink.com) MIT Report on Social Business: What are Companies Really Doing? (jmorganmarketing.com) Social Business: What Are Companies Really Doing? &#124; About [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32727&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Do the Enterprise 2.0! &#8211; MIT Report on Social Business: What are Companies Really Doing?</title>
		<link>http://serve4impact.com/2012/05/31/do-the-enterprise-2-0-mit-report-on-social-business-what-are-companies-really-doing/</link>
		<comments>http://serve4impact.com/2012/05/31/do-the-enterprise-2-0-mit-report-on-social-business-what-are-companies-really-doing/#comments</comments>
		<pubDate>Thu, 31 May 2012 16:57:01 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Social Enterprise]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Social network]]></category>
		<category><![CDATA[Massachusetts Institute of Technology]]></category>
		<category><![CDATA[Social Business]]></category>
		<category><![CDATA[MIT]]></category>
		<category><![CDATA[Deloitte]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32723</guid>
		<description><![CDATA[The folks over at MIT teamed up with Deloitte to produce quite an interesting report around Social Business which included responses from almost 3,500 people around the world.See it on Scoop.it, via Do the Enterprise 2.0! See on www.scoop.it Photocredit:  aurorae Related articles Is enterprise 2.0 a Pandora&#8217;s box ? (duperrin.com) Do the Enterprise 2.0! &#8211; [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32723&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>How Understanding the Business around User Experience Design Will</title>
		<link>http://serve4impact.com/2012/05/30/how-understanding-the-business-around-user-experience-design-will/</link>
		<comments>http://serve4impact.com/2012/05/30/how-understanding-the-business-around-user-experience-design-will/#comments</comments>
		<pubDate>Wed, 30 May 2012 16:35:00 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Companies and Consultants]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Human Computer Interaction]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[Product design]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[User experience design]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32718</guid>
		<description><![CDATA[As the profession of User Experience Design has evolved it has become more specialized, more effective, and more complicated. This complexity has made it more difficult for designers to communicate with those outside of their discipline. Using examples pulled straight from the business world, Patrick talks about how to bridge that gap and effectively communicate [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32718&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>How to use LinkedIn to Grow Individual Business [Infographic] &#124; Free Download Buzz</title>
		<link>http://serve4impact.com/2012/05/30/how-to-use-linkedin-to-grow-individual-business-infographic-free-download-buzz/</link>
		<comments>http://serve4impact.com/2012/05/30/how-to-use-linkedin-to-grow-individual-business-infographic-free-download-buzz/#comments</comments>
		<pubDate>Wed, 30 May 2012 05:35:10 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Services]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Social network]]></category>
		<category><![CDATA[Social networking service]]></category>
		<category><![CDATA[United States]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32716</guid>
		<description><![CDATA[LinkedIn has always been the best source of Traffic and visitors. It has also been the most special and the largest social networking service which was started in USA and has been able to adapt quickly with the world. It has huge number of professionals from all over the world into its network, with most [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32716&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Minding your digital business: McKinsey Global Survey &#8211; McKinsey Quarterly &#8211; Business Technology &#8211; Strategy</title>
		<link>http://serve4impact.com/2012/05/29/minding-your-digital-business-mckinsey-global-survey-mckinsey-quarterly-business-technology-strategy/</link>
		<comments>http://serve4impact.com/2012/05/29/minding-your-digital-business-mckinsey-global-survey-mckinsey-quarterly-business-technology-strategy/#comments</comments>
		<pubDate>Tue, 29 May 2012 18:37:21 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[Front Office and Customer Service Operations, Knowledge management, Performance management]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Chief content officer]]></category>
		<category><![CDATA[Corporate title]]></category>
		<category><![CDATA[Executive Challenge]]></category>
		<category><![CDATA[Information Technology]]></category>
		<category><![CDATA[IPad]]></category>
		<category><![CDATA[McKinsey & Company]]></category>
		<category><![CDATA[www.mckinseyquarterly.com]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32709</guid>
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		<title>Cicero&#8217;s Towards a Cooperative, Small scale, Local, P2P Production Future</title>
		<link>http://serve4impact.com/2012/05/29/ciceros-towards-a-cooperative-small-scale-local-p2p-production-future/</link>
		<comments>http://serve4impact.com/2012/05/29/ciceros-towards-a-cooperative-small-scale-local-p2p-production-future/#comments</comments>
		<pubDate>Tue, 29 May 2012 17:39:13 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
		<category><![CDATA[cars]]></category>
		<category><![CDATA[celebrities]]></category>
		<category><![CDATA[Cicero]]></category>
		<category><![CDATA[Douglas Rushkoff]]></category>
		<category><![CDATA[Ellen Von Unwerth]]></category>
		<category><![CDATA[John Robb]]></category>
		<category><![CDATA[Keira Knightley]]></category>
		<category><![CDATA[Keira Knightley by Ellen Von Unwerth for Vogue Italia Jan. 2011]]></category>
		<category><![CDATA[Kevin Carson]]></category>
		<category><![CDATA[Michel Bauwens]]></category>
		<category><![CDATA[Open Source Ecology]]></category>
		<category><![CDATA[transportation]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32707</guid>
		<description><![CDATA[From the author Simon Cicero This is the presentation I used for my talk at the ouishare summit. I really tried to connect the dots over a bunch of topics, amazing authors and innovators (like John Robb, Michel Bauwens, Douglas Rushkoff, Umair Haque, Las Indias, Kevin Carson, Joe Justice and Wikispeed, Open Source Ecology and [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32707&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Social Media, Memetics, and Cognitve Science &#8211; How Should Firms Frame Their Social Media Strategy? &#124; Design News</title>
		<link>http://serve4impact.com/2012/05/29/social-media-memetics-and-cognitve-science-how-should-firms-frame-their-social-media-strategy-design-news/</link>
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		<pubDate>Tue, 29 May 2012 16:30:50 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[JavaScript]]></category>
		<category><![CDATA[Darin]]></category>
		<category><![CDATA[Adobe Flash Player]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32703</guid>
		<description><![CDATA[Another site plug from Darin. There are so many useful tools for designers on this site. It&#8217;s unbelievable. Check it! Photocredit: Acid coke: Supremus See on www.scoop.it Related articles Social Media, Memetics, and Cognitve Science &#8211; This Rare Video Shows How Your iPhone Gets Made (businessinsider.com)<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32703&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Trust Me, I&#8217;m a Designer: 9 Principles for Creative Credibility by Jason CranfordTeague</title>
		<link>http://serve4impact.com/2012/05/28/trust-me-im-a-designer-9-principles-for-creative-credibility-by-jason-cranfordteague/</link>
		<comments>http://serve4impact.com/2012/05/28/trust-me-im-a-designer-9-principles-for-creative-credibility-by-jason-cranfordteague/#comments</comments>
		<pubDate>Mon, 28 May 2012 19:00:10 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Front Office and Customer Service Operations, Knowledge management, Performance management]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
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		<category><![CDATA[Because i like to share again and again]]></category>
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		<category><![CDATA[Andrew McAfee]]></category>
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		<category><![CDATA[Things I have learned in my life so far]]></category>
		<category><![CDATA[Life After the 30-Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising]]></category>
		<category><![CDATA[Jody Thompson]]></category>
		<category><![CDATA[The New York Times Best Seller list]]></category>
		<category><![CDATA[SeñorJenks]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32699</guid>
		<description><![CDATA[A recent study by Demos (Demos.co.uk) called Truth, Lies and the Internet found that a third of teens polled in the UK believe any information they find on line is true without qualification. Even more staggering is that a 15% of that group admit to making their decision about the truthfulness of the content of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32699&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
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		<title>IBM Finds: CEOs Want Customer Insights Above All Else</title>
		<link>http://serve4impact.com/2012/05/28/ibm-finds-ceos-want-customer-insights-above-all-else/</link>
		<comments>http://serve4impact.com/2012/05/28/ibm-finds-ceos-want-customer-insights-above-all-else/#comments</comments>
		<pubDate>Mon, 28 May 2012 07:05:13 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
		<category><![CDATA[Big Data]]></category>
		<category><![CDATA[Chief Executive Officer]]></category>
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		<category><![CDATA[IBM]]></category>
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		<category><![CDATA[Madrid]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=32696</guid>
		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations CEOs have figured out that their future depends on Big Data, IBM reports. Photocredit: Zara &#8211; OTT _ VELO (via ..::~CAM CAM ART-OTTAWA VELO VOGUE~::..) See on tellallmarketing.com Related articles IBM STUDY: If You Don&#8217;t Have a SOCIAL CEO, You&#8217;re Going to be Less Competitive (forbes.com) IBM [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32696&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
		<georss:point>51.542209 -0.317528</georss:point>
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		<title>The Rise of Consumer Location-based Services</title>
		<link>http://serve4impact.com/2012/05/27/the-rise-of-consumer-location-based-services/</link>
		<comments>http://serve4impact.com/2012/05/27/the-rise-of-consumer-location-based-services/#comments</comments>
		<pubDate>Sun, 27 May 2012 06:53:19 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
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		<category><![CDATA[Twitter]]></category>
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		<category><![CDATA[Web Design and Development]]></category>
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		<category><![CDATA[Promotion]]></category>
		<category><![CDATA[Foursquare]]></category>
		<category><![CDATA[Gigaom]]></category>
		<category><![CDATA[Pay-Per-Click Advertising]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32689</guid>
		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations Click to enlarge: Source: Gigaom&#8230; See on www.ritholtz.com Related articles The Rise of Cross-Channel UX Design :: UXmatters (serve4impact.com) What&#8217;s Mine is Yours: The Rise of Collaborative Consumption &#124; Adaptive Cities (serve4impact.com) What&#8217;s Mine is Yours: The Rise of Collaborative Consumption &#8230; (serve4impact.com) Creative Consumers are [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32689&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Digital Customer Experiences: The Next Frontier For AD&amp;D Pros &#124; Forrester Blogs</title>
		<link>http://serve4impact.com/2012/05/26/digital-customer-experiences-the-next-frontier-for-add-pros-forrester-blogs/</link>
		<comments>http://serve4impact.com/2012/05/26/digital-customer-experiences-the-next-frontier-for-add-pros-forrester-blogs/#comments</comments>
		<pubDate>Sat, 26 May 2012 08:43:26 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[blogs.forrester.com]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer]]></category>
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		<category><![CDATA[Customer Management]]></category>
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		<category><![CDATA[Design thinking]]></category>
		<category><![CDATA[Forrester Research]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32684</guid>
		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations RT @forrester: Digital customer experience has become a key business differentiator, but most firms don&#8217;t treat it as…http://t.co/Lteyv6aZ... See on blogs.forrester.com Related articles Forrester&#8217;s 10-Step Program On Mastering The Service Experience &#8230; (serve4impact.com) Customer Experience and Outside In thinking (and our book about it) (forrester.typepad.com) The [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32684&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Amazon.com: Store Design and Visual Merchandising: Creating Store Space That Encourages Buying (9781606490945): Claus Ebster, Marion Garaus: Books</title>
		<link>http://serve4impact.com/2012/05/26/amazon-com-store-design-and-visual-merchandising-creating-store-space-that-encourages-buying-9781606490945-claus-ebster-marion-garaus-books/</link>
		<comments>http://serve4impact.com/2012/05/26/amazon-com-store-design-and-visual-merchandising-creating-store-space-that-encourages-buying-9781606490945-claus-ebster-marion-garaus-books/#comments</comments>
		<pubDate>Sat, 26 May 2012 08:42:44 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=32682</guid>
		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations Amazon.com: Store Design and Visual Merchandising: Creating Store Space That Encourages Buying (9781606490945): Claus Ebster, Marion Garaus: Books (Store Design and Visual Merchandising: Creating Store Space That Encourages Buying: In an age of self-service&#8230; See on www.amazon.com Related articles Designing for Growth: A Design Thinking Toolkit [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32682&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Read: Customer Experience Leadership or Customer Service Management? &#124; CustomerThink</title>
		<link>http://serve4impact.com/2012/05/26/customer-experience-leadership-or-customer-service-management-customerthink/</link>
		<comments>http://serve4impact.com/2012/05/26/customer-experience-leadership-or-customer-service-management-customerthink/#comments</comments>
		<pubDate>Sat, 26 May 2012 08:42:00 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=32680</guid>
		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations Customer Experience #Leadership or Customer Service Management? Photocredit: 500px / Photo “Reading” by Alexandr Kolbaya See on www.customerthink.com Related articles Customer Integration &#8211; It&#8217;s all about the conversation&#8230;or is it? Customer Experience (cuzziol.blogspot.fr) 5 Habits of Customer-Obsessed Companies (serve4impact.com) abundance (serve4impact.com) Design Thinking + Making Workshop (serve4impact.com)<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32680&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Dear [insert Business Name], What’s Your Promise?</title>
		<link>http://serve4impact.com/2012/05/26/dear-insert-business-name-whats-your-promise/</link>
		<comments>http://serve4impact.com/2012/05/26/dear-insert-business-name-whats-your-promise/#comments</comments>
		<pubDate>Sat, 26 May 2012 08:26:37 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
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		<category><![CDATA[Brian Solis]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=32676</guid>
		<description><![CDATA[Not only functional but also emotional. And not only business but also as a professional or as a person. See on Scoop.it &#8211; Designing design thinking driven operations “You say you want to get closer to customers, but your actions are different than your words. You say you want to “surprise and delight” customers, but [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32676&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Are you ready for the EU cookie law? [INFOGRAPHIC]</title>
		<link>http://serve4impact.com/2012/05/25/are-you-ready-for-the-eu-cookie-law-infographic/</link>
		<comments>http://serve4impact.com/2012/05/25/are-you-ready-for-the-eu-cookie-law-infographic/#comments</comments>
		<pubDate>Fri, 25 May 2012 18:18:01 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
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		<category><![CDATA[500px / Photo “Reading book ” by Quang Huy Bùi]]></category>
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		<category><![CDATA[Cookie]]></category>
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		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations With the deadline for compliance with the EU e-Privacy Directive approaching, how prepared are marketers and consumers to face the challenges of the so-called EU cookie law? See on www.business2community.com Photocredit: 500px / Photo “Reading book ” by Quang Huy Bùi Related articles EU e-Privacy Directive Takes [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32668&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">500px / Photo &#8220;Reading book &#8221; by Quang Huy Bùi</media:title>
		</media:content>

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		<title>Color Me Creative: A Visual Trip Through Color Psychology</title>
		<link>http://serve4impact.com/2012/05/25/color-me-creative-a-visual-trip-through-color-psychology/</link>
		<comments>http://serve4impact.com/2012/05/25/color-me-creative-a-visual-trip-through-color-psychology/#comments</comments>
		<pubDate>Fri, 25 May 2012 18:17:23 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Alan Mulally]]></category>
		<category><![CDATA[Amanda Diaz — photography @ ShockBlast]]></category>
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		<category><![CDATA[Organizational culture]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=32666</guid>
		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations Are you harnessing the effects color has on us to promote creativity within your workplace, relaxation at home or trigger excitement or some other emotion in your clients and consumers? See on www.frontendofinnovationblog.com Related articles DESIGN Thinking Review &#8211; Design Thinking and Culture of Collaboration (scoop.it) [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32666&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Amanda Diaz — photography @ ShockBlast</media:title>
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		<title>Metrics That Matter &#8211; Metrics Therapy- Details, Dashboards And Diligence</title>
		<link>http://serve4impact.com/2012/05/24/metrics-that-matter-metrics-therapy-details-dashboards-and-diligence/</link>
		<comments>http://serve4impact.com/2012/05/24/metrics-that-matter-metrics-therapy-details-dashboards-and-diligence/#comments</comments>
		<pubDate>Thu, 24 May 2012 17:24:32 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Front Office and Customer Service Operations, Knowledge management, Performance management]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[Baynote]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer retention]]></category>
		<category><![CDATA[Dashboard]]></category>
		<category><![CDATA[Design]]></category>
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		<category><![CDATA[retail]]></category>
		<category><![CDATA[White paper]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32661</guid>
		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations In today’s competitive environment, with numerous social applications and ways to engage clients, retailers must utilize metrics to stay in the race. While each retailer may have a unique strategy to analyze their success with metrics, the new Metrics Therapy — Details, Dashboards and Diligence Whitepaper - http://bit.ly/LigJEC [PDF] by [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32661&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Reading bcg.perspectives: The Road to Service Excellence</title>
		<link>http://serve4impact.com/2012/05/23/reading-bcg-perspectives-the-road-to-service-excellence/</link>
		<comments>http://serve4impact.com/2012/05/23/reading-bcg-perspectives-the-road-to-service-excellence/#comments</comments>
		<pubDate>Wed, 23 May 2012 18:57:32 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[Front Office and Customer Service Operations, Knowledge management, Performance management]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Business]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=32659</guid>
		<description><![CDATA[Service dominant logic applicable to manufacturing. What about health care, logistics or even education? See on Scoop.it &#8211; Designing design thinking driven operations Winning in services matters more than ever for industrial goods companies as customers increasingly demand solutions, not just products. See on www.bcgperspectives.com Related articles Succeeding in Uncertain Times (serve4impact.com) Mount Vernon To [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32659&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>The Eight Questions To Ask Before You Buy A CRM Solution &#124; Forrester Blogs</title>
		<link>http://serve4impact.com/2012/05/23/the-eight-questions-to-ask-before-you-buy-a-crm-solution-forrester-blogs/</link>
		<comments>http://serve4impact.com/2012/05/23/the-eight-questions-to-ask-before-you-buy-a-crm-solution-forrester-blogs/#comments</comments>
		<pubDate>Wed, 23 May 2012 17:01:15 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
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		<category><![CDATA[BPM]]></category>
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		<category><![CDATA[June]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=32654</guid>
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		<title>The State of Social Media 2012</title>
		<link>http://serve4impact.com/2012/05/22/the-state-of-social-media-2012/</link>
		<comments>http://serve4impact.com/2012/05/22/the-state-of-social-media-2012/#comments</comments>
		<pubDate>Tue, 22 May 2012 15:59:54 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
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		<category><![CDATA[Marketing and Advertising]]></category>
		<category><![CDATA[NowSourcing]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[United States]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=32648</guid>
		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations The State of Social Media 2012 by The SEO Company&#8230; What was once considered a trend has become a way of life &#8211; and now the way we do business. Download / Embed: http://bit.ly/KjsJZ6 See on nowsourcing.com Related articles The Frankenstein of Social Media: How So.cl [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32648&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>Roger Martin: Maximise Customer Value &#8211; Forbes India</title>
		<link>http://serve4impact.com/2012/05/22/roger-martin-maximise-customer-value-forbes-india/</link>
		<comments>http://serve4impact.com/2012/05/22/roger-martin-maximise-customer-value-forbes-india/#comments</comments>
		<pubDate>Tue, 22 May 2012 15:58:39 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=32646</guid>
		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations Forbes IndiaRoger Martin: Maximise Customer ValueForbes Indiaby Roger Martin The Man: The Dean at the Rotman School of Management, Toronto, gave us the terms &#8216;Integrative Thinking&#8216; and &#8216;Design Thinking&#8216;; showed us why it&#8217;s important to draw lessons&#8230; See on forbesindia.com Related articles Designing for Growth &#8211; [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32646&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>A Closer Look At Email Engagement</title>
		<link>http://serve4impact.com/2012/05/22/atdotcom-social-media-a-closer-look-at-email-engagement-infographic/</link>
		<comments>http://serve4impact.com/2012/05/22/atdotcom-social-media-a-closer-look-at-email-engagement-infographic/#comments</comments>
		<pubDate>Tue, 22 May 2012 15:56:43 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
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		<category><![CDATA[E-mail]]></category>
		<category><![CDATA[email marketing]]></category>
		<category><![CDATA[Facebook]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=32644</guid>
		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations Reputation and engagement are increasingly important factors when it comes to reaching your audience through email marketing. For a Marketer, this is the most fragile, difficult relationship to maintain: email engagement.One wrong step can end in &#8230; See on litmus.com Related articles AtDotCom Social media &#8211; Pinterest [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32644&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<title>When Customers Say Yes</title>
		<link>http://serve4impact.com/2012/05/21/when-customers-say-yes/</link>
		<comments>http://serve4impact.com/2012/05/21/when-customers-say-yes/#comments</comments>
		<pubDate>Mon, 21 May 2012 16:53:25 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
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		<category><![CDATA[Anka Zhuravleva | Eleonore Bridge]]></category>
		<category><![CDATA[blog mode]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[paris]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=32632</guid>
		<description><![CDATA[See on Scoop.it &#8211; Designing design thinking driven operations When customers say yes &#8212; when they&#8217;re engaged &#8212; continue listening and talking; in other words, continue the conversation. This may seem counterintuitive for people who grew up thinking that when your customer says yes, you should quit talking. See on www.conversationagent.com Photocredit: Anka Zhuravleva &#124; Eleonore [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32632&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Anka Zhuravleva &#124; Eleonore Bridge, blog mode, site féminin, Paris</media:title>
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		<title>CX Design and Journey Mapping for Lean Thinkers by John Kembel</title>
		<link>http://serve4impact.com/2012/05/20/cx-design-and-journey-mapping-for-lean-thinkers-by-john-kembel/</link>
		<comments>http://serve4impact.com/2012/05/20/cx-design-and-journey-mapping-for-lean-thinkers-by-john-kembel/#comments</comments>
		<pubDate>Sun, 20 May 2012 17:17:46 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=32626</guid>
		<description><![CDATA[&#160; CX Design and Journey Mapping for Lean Thinkers by John Kembel Related articles Lean Principles for Complex Times (Part 2) (christianpaulsen62.wordpress.com)<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&#038;blog=5458686&#038;post=32626&#038;subd=fredzimny&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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