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		<title>BCG&#8217;s the digital manifesto</title>
		<link>http://serve4impact.com/2012/01/27/bcgs-the-digital-manifesto/</link>
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		<pubDate>Fri, 27 Jan 2012 19:17:58 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
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		<title>What Customer Relationship Management entails in the 21st Century</title>
		<link>http://serve4impact.com/2012/01/26/what-customer-relationship-management-entails-in-the-21st-century/</link>
		<comments>http://serve4impact.com/2012/01/26/what-customer-relationship-management-entails-in-the-21st-century/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 19:15:15 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[Front Office and Customer Service Operations, Knowledge management, Performance management]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
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		<description><![CDATA[Via Scoop.it &#8211; Designing design thinking driven operations What CustomerRelationshipManagement means Sameer Patelin the 21st Century. Via www.slideshare.net Photocredit:Plush Palate: DVF’S MANTRA OF THE MONTH Related articles 21st Century Collaborative Enterprises: The Business Case (serve4impact.com)<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27204&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Experience and Service Design 02: Framing the Discpline, by Michael Eckersley</title>
		<link>http://serve4impact.com/2012/01/25/experience-and-service-design-02-framing-the-discpline-by-michael-eckersley/</link>
		<comments>http://serve4impact.com/2012/01/25/experience-and-service-design-02-framing-the-discpline-by-michael-eckersley/#comments</comments>
		<pubDate>Wed, 25 Jan 2012 18:23:45 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=27191</guid>
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		<title>Bad Reasons For NOT Having A Chief Customer Officer &#124; Forrester Blogs</title>
		<link>http://serve4impact.com/2012/01/22/bad-reasons-for-not-having-a-chief-customer-officer-forrester-blogs/</link>
		<comments>http://serve4impact.com/2012/01/22/bad-reasons-for-not-having-a-chief-customer-officer-forrester-blogs/#comments</comments>
		<pubDate>Sun, 22 Jan 2012 19:01:16 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
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		<category><![CDATA[ccos]]></category>
		<category><![CDATA[Chief Customer Officer]]></category>
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		<description><![CDATA[Probably the same assumption that customer relations can be managed. I prefer chief customer experience officer or something like that.  Something that is also the elaboration of the author in his post&#8230;What do you prefer? Found at Bad Reasons For NOT Having A Chief Customer Officer &#124; Forrester Blogs. I recently updated our research on enterprisewide [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27168&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>The Only Lasting Competitive Advantage Is Extreme Trust &#124; Fast Company</title>
		<link>http://serve4impact.com/2012/01/22/the-only-lasting-competitive-advantage-is-extreme-trust-fast-company/</link>
		<comments>http://serve4impact.com/2012/01/22/the-only-lasting-competitive-advantage-is-extreme-trust-fast-company/#comments</comments>
		<pubDate>Sun, 22 Jan 2012 16:00:57 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
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		<description><![CDATA[Nothing lasts for ever was my first impression. After reading I thought the title to be a little bit misleading. But Pepper&#8217;s insights are nice. And indeed, tweaking and tweaking is our only lasting competitive advantage. Found at The Only Lasting Competitive Advantage Is Extreme Trust &#124; Fast Company. As technology generates more transparency, consumers will [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27164&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Simon Mainwaring&#8217;s deck We First</title>
		<link>http://serve4impact.com/2012/01/22/simon-mainwarings-deck-we-first/</link>
		<comments>http://serve4impact.com/2012/01/22/simon-mainwarings-deck-we-first/#comments</comments>
		<pubDate>Sun, 22 Jan 2012 07:49:20 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
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		<description><![CDATA[&#160; Photocredit: severalshades2 Related articles This year&#8217;s top deck at Serve4impact (serve4impact.com)<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27159&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>WECREATE&#8217;s Collabeconomy</title>
		<link>http://serve4impact.com/2012/01/21/wecreates-collabeconomy/</link>
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		<pubDate>Sat, 21 Jan 2012 18:27:09 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>

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		<description><![CDATA[Art credit: Leitura (by Peregrina Cultural) Related articles What will the world be like in 2012? &#124; SlideShare Blog (serve4impact.com)<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27152&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Michael Eckersley&#8217;s Design for Services &amp; Consumer Experiences Spring 2012</title>
		<link>http://serve4impact.com/2012/01/21/michael-eckersleys-design-for-services-consumer-experiences-spring-2012/</link>
		<comments>http://serve4impact.com/2012/01/21/michael-eckersleys-design-for-services-consumer-experiences-spring-2012/#comments</comments>
		<pubDate>Sat, 21 Jan 2012 15:43:32 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
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		<description><![CDATA[&#160; View more presentations from HumanCentered Photocredit: imone Cento Related articles Design Management 12. Integrative Thinking &#38; Dilemmas (serve4impact.com)<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27142&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Do Not Blame E-Commerce For A Retailer&#8217;s Troubles &#8211; Seeking Alpha</title>
		<link>http://serve4impact.com/2012/01/21/do-not-blame-e-commerce-for-a-retailers-troubles-seeking-alpha/</link>
		<comments>http://serve4impact.com/2012/01/21/do-not-blame-e-commerce-for-a-retailers-troubles-seeking-alpha/#comments</comments>
		<pubDate>Sat, 21 Jan 2012 07:47:42 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[Amazon]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=27136</guid>
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		<title>An RSA/Nominet Film Competition Short Film by Kate Hammer</title>
		<link>http://serve4impact.com/2012/01/20/an-rsanominet-film-competition-short-film-by-kate-hammer/</link>
		<comments>http://serve4impact.com/2012/01/20/an-rsanominet-film-competition-short-film-by-kate-hammer/#comments</comments>
		<pubDate>Fri, 20 Jan 2012 18:45:47 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
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		<category><![CDATA[21st century]]></category>
		<category><![CDATA[Collaborative consumption]]></category>
		<category><![CDATA[consumption]]></category>
		<category><![CDATA[Customer relationship management]]></category>
		<category><![CDATA[insights]]></category>
		<category><![CDATA[Mitch Joel]]></category>
		<category><![CDATA[Short film]]></category>
		<category><![CDATA[Things I have learned in my life so far]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=27130</guid>
		<description><![CDATA[Throughline with Mindful Maps presents Collaborative Consumption: collaborated on this short film to bring Rachel Botsman&#8217;s important insights about how our daily lives are changin Photocredit: 500px / Photo “Kate” by Sergey Kozlov Related articles Video: The 21st century will be defined by collaborative consumption &#124; SEO College (serve4impact.com)<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27130&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://serve4impact.com/2012/01/20/an-rsanominet-film-competition-short-film-by-kate-hammer/feed/</wfw:commentRss>
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			<media:title type="html">500px / Photo &#8220;Kate&#8221; by Sergey Kozlov</media:title>
		</media:content>

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		<title>Stop Trying to Delight Your Customers: The Idea in Practice</title>
		<link>http://serve4impact.com/2012/01/20/stop-trying-to-delight-your-customers-the-idea-in-practice/</link>
		<comments>http://serve4impact.com/2012/01/20/stop-trying-to-delight-your-customers-the-idea-in-practice/#comments</comments>
		<pubDate>Fri, 20 Jan 2012 06:59:28 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[Front Office and Customer Service Operations, Knowledge management, Performance management]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Colleges and Universities]]></category>
		<category><![CDATA[customer needs]]></category>
		<category><![CDATA[customerservice]]></category>
		<category><![CDATA[Education]]></category>
		<category><![CDATA[Harvard Business Review]]></category>
		<category><![CDATA[Harvard University]]></category>
		<category><![CDATA[Massachusetts]]></category>
		<category><![CDATA[Matthew Dixon]]></category>
		<category><![CDATA[United States]]></category>
		<category><![CDATA[waste of time]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=27186</guid>
		<description><![CDATA[Wasting money for your customers and your organization, in my opinion. Exceeding is enough. What do u think? Found at Stop Trying to Delight Your Customers: The Idea in Practice &#8211; Matthew Dixon, Lara Ponomareff, and Anastasia Milgramm &#8211; Harvard Business Review&#60; The notion of going above and beyond customer needs is so entrenched in organizations [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27186&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Watching Clay Shirky Defend our freedom to share (or why SOPA is a bad idea)</title>
		<link>http://serve4impact.com/2012/01/19/watching-clay-shirky-defend-our-freedom-to-share-or-why-sopa-is-a-bad-idea/</link>
		<comments>http://serve4impact.com/2012/01/19/watching-clay-shirky-defend-our-freedom-to-share-or-why-sopa-is-a-bad-idea/#comments</comments>
		<pubDate>Thu, 19 Jan 2012 19:08:50 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[clay shirky]]></category>
		<category><![CDATA[Crafts]]></category>
		<category><![CDATA[Intellectual property]]></category>
		<category><![CDATA[manifesto]]></category>
		<category><![CDATA[New York]]></category>
		<category><![CDATA[TED.com]]></category>
		<category><![CDATA[Wikipedia]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=27124</guid>
		<description><![CDATA[What does a bill like PIPA/SOPA mean to our shareable world? At the TED offices, Clay Shirky delivers a proper manifesto &#8212; a call to defend our freedom to create, discuss, link and share, rather than passively consume. &#160; Photocredit: , Nerdy Obsessions… Related articles Clay Shirky Talks About Why SOPA is a Bad Idea (freetech4teachers.com)<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27124&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">8/52, Nerdy Obsessions&#8230; (via TessOlivia,)</media:title>
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		<title>Ideo Offers 4 Strategies For Reinventing The Retail Experience &#124; Co.Design</title>
		<link>http://serve4impact.com/2012/01/19/ideo-offers-4-strategies-for-reinventing-the-retail-experience-co-design/</link>
		<comments>http://serve4impact.com/2012/01/19/ideo-offers-4-strategies-for-reinventing-the-retail-experience-co-design/#comments</comments>
		<pubDate>Thu, 19 Jan 2012 18:31:58 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[Front Office and Customer Service Operations, Knowledge management, Performance management]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Customer relationship management]]></category>
		<category><![CDATA[retail environments]]></category>
		<category><![CDATA[retail experience]]></category>
		<category><![CDATA[service model]]></category>
		<category><![CDATA[Things I have learned in my life so far]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=27182</guid>
		<description><![CDATA[Found at Ideo Offers 4 Strategies For Reinventing The Retail Experience &#124; Co.Design. Retail environments are often the most stable part of the businesses they support. Shouldn&#8217;t they instead be proving grounds for reinvention? Read all at Ideo Offers 4 Strategies For Reinventing The Retail Experience &#124; Co.Design. Photocredit:  thecoolhunter.co.uk Related articles New Service Model and Supporting Space [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27182&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">The New Stuttgart City Library - Germany</media:title>
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		<title>Smart Spend: What Would It Take? &#124; Customer Service In Government</title>
		<link>http://serve4impact.com/2012/01/18/smart-spend-what-would-it-take-customer-service-in-government/</link>
		<comments>http://serve4impact.com/2012/01/18/smart-spend-what-would-it-take-customer-service-in-government/#comments</comments>
		<pubDate>Wed, 18 Jan 2012 19:17:12 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
		<category><![CDATA[Associations]]></category>
		<category><![CDATA[Business]]></category>
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		<category><![CDATA[Consulting]]></category>
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		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Education and Training]]></category>
		<category><![CDATA[Health care]]></category>
		<category><![CDATA[Technical support]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=27178</guid>
		<description><![CDATA[<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27178&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Empowered: Do people care about the data you collect? Now, more than ever, they do.</title>
		<link>http://serve4impact.com/2012/01/18/empowered-do-people-care-about-the-data-you-collect-now-more-than-ever-they-do/</link>
		<comments>http://serve4impact.com/2012/01/18/empowered-do-people-care-about-the-data-you-collect-now-more-than-ever-they-do/#comments</comments>
		<pubDate>Wed, 18 Jan 2012 18:55:44 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[Front Office and Customer Service Operations, Knowledge management, Performance management]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Customer relationship management]]></category>
		<category><![CDATA[information insights]]></category>
		<category><![CDATA[Social media]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=27116</guid>
		<description><![CDATA[Not limited to data i would say. Information, insights, knowledge do even matter more!~ Found at Empowered. Today Forrester published survey results intended to answer the questions &#8220;Do people care if companies collect their data, and does it affect their decisions about the companies?&#8221; The short answer to both questions is, yes. In a survey of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27116&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">(via GraceAdams)</media:title>
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		<title>Board of innovation&#8217;s deck 7 Business model that got shot in 2011</title>
		<link>http://serve4impact.com/2012/01/17/board-of-innovations-deck-7-business-model-that-got-shot-in-2011/</link>
		<comments>http://serve4impact.com/2012/01/17/board-of-innovations-deck-7-business-model-that-got-shot-in-2011/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 21:07:46 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
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		<category><![CDATA[Arts]]></category>
		<category><![CDATA[Brooklyn]]></category>
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		<category><![CDATA[innovation project]]></category>
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		<category><![CDATA[Things I have learned in my life so far]]></category>

		<guid isPermaLink="false">http://fredzimny.wordpress.com/?p=27110</guid>
		<description><![CDATA[Photocredit: Blog poświęcony modzie i moim stylizacjom ~ Stylizations, photos, fashion and me! Related articles Board of innovation&#8217;s deck 9 tips to boost your innovation project (serve4impact.com)<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27110&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Blog poświęcony modzie i moim stylizacjom ~ Stylizations, photos, fashion and me! :)</media:title>
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		<title>Edelman&#8217;s trust barometer 2012</title>
		<link>http://serve4impact.com/2012/01/17/edelmans-trust-barometer-2012/</link>
		<comments>http://serve4impact.com/2012/01/17/edelmans-trust-barometer-2012/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 18:19:58 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[public policy issues]]></category>
		<category><![CDATA[temkin]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=27172</guid>
		<description><![CDATA[The 2012 Edelman Trust Barometer is the firm’s 12th annual trust and credibility survey. The survey was produced by research firm StrategyOne and consisted of 20-minute online interviews conducted from October 10 &#8211; November 30, 2011. The 2012 Edelman Trust Barometer online survey sampled 25,000 general population respondents with an oversample of 5,600 informed publics [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27172&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Bryan Eisenberg&#8217;s The anatomy of the perfect landing page</title>
		<link>http://serve4impact.com/2012/01/16/bryan-eisenbergs-the-anatomy-of-the-perfect-landing-page/</link>
		<comments>http://serve4impact.com/2012/01/16/bryan-eisenbergs-the-anatomy-of-the-perfect-landing-page/#comments</comments>
		<pubDate>Mon, 16 Jan 2012 18:45:32 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[Front Office and Customer Service Operations, Knowledge management, Performance management]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Bryan Eisenberg]]></category>
		<category><![CDATA[Business Services]]></category>
		<category><![CDATA[eisenberg]]></category>
		<category><![CDATA[Usability]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=27101</guid>
		<description><![CDATA[View more presentations from J-P De Clerck Photocredit: Recipe book (by Teresa_MG) Related articles Usability Tools, Personas, &#38; Speed-Talkin&#8217; Tactics: Inside the Brain of Bryan Eisenberg (aimclearblog.com)<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27101&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		</media:content>

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			<media:title type="html"> Recipe book (by Teresa_MG) </media:title>
		</media:content>

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		<title>Mobile Commerce: How Brands Are Falling Behind</title>
		<link>http://serve4impact.com/2012/01/16/mobile-commerce-how-brands-are-falling-behind/</link>
		<comments>http://serve4impact.com/2012/01/16/mobile-commerce-how-brands-are-falling-behind/#comments</comments>
		<pubDate>Mon, 16 Jan 2012 18:03:29 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
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		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
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		<description><![CDATA[Found at Mobile Commerce: How Brands Are Falling Behind &#124; Futurelab – We are marketing and customer strategy consultants with a passion for profit and innovation.. A recent report has revealed that the majority of premium brands are failing to keep up-to-date with the opportunities presented by mobile marketing. The latest L2 Prestige Mobile IQ report suggests that use [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27096&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">flash fashion: Let it snow!</media:title>
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		<media:content url="http://www.futurelab.net/sites/default/files/upload/Mobcom_forecast.jpg" medium="image" />

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		<title>Three candidates for new PR definition &#124; NevilleHobson.com</title>
		<link>http://serve4impact.com/2012/01/15/three-candidates-for-new-pr-definition-nevillehobson-com/</link>
		<comments>http://serve4impact.com/2012/01/15/three-candidates-for-new-pr-definition-nevillehobson-com/#comments</comments>
		<pubDate>Sun, 15 Jan 2012 16:01:43 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Definition]]></category>
		<category><![CDATA[Jimmy Wales]]></category>
		<category><![CDATA[Neville Hobson]]></category>
		<category><![CDATA[Phil Gomes]]></category>
		<category><![CDATA[PRSA]]></category>
		<category><![CDATA[Public relations]]></category>
		<category><![CDATA[Shel Holtz]]></category>
		<category><![CDATA[Social Business]]></category>
		<category><![CDATA[Wikipedia]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=27092</guid>
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		<title>Top decks midst January 2012</title>
		<link>http://serve4impact.com/2012/01/15/top-decks-midst-january-2012/</link>
		<comments>http://serve4impact.com/2012/01/15/top-decks-midst-january-2012/#comments</comments>
		<pubDate>Sun, 15 Jan 2012 11:00:04 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Chris Brogan]]></category>
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		<category><![CDATA[Life After the 30-Second Spot: Energize Your Brand With a Bold Mix of Alternatives to Traditional Advertising]]></category>
		<category><![CDATA[Mary Meeker]]></category>
		<category><![CDATA[McKinsey & Company]]></category>
		<category><![CDATA[Mitch Joel]]></category>
		<category><![CDATA[Service design]]></category>
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		<guid isPermaLink="false">http://serve4impact.com/?p=27077</guid>
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		<title>Carving Up the Retail Industry by Customer Jobs to Be Done « I&#8217;m Not Actually a Geek</title>
		<link>http://serve4impact.com/2012/01/15/carving-up-the-retail-industry-by-customer-jobs-to-be-done-im-not-actually-a-geek/</link>
		<comments>http://serve4impact.com/2012/01/15/carving-up-the-retail-industry-by-customer-jobs-to-be-done-im-not-actually-a-geek/#comments</comments>
		<pubDate>Sun, 15 Jan 2012 07:26:12 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[Front Office and Customer Service Operations, Knowledge management, Performance management]]></category>
		<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
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		<category><![CDATA[category killers]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=27082</guid>
		<description><![CDATA[Hutch Carpenter&#8216;s analysis. Not limited to the retail industry, in my opinion. Found at Carving Up the Retail Industry by Customer Jobs to Be Done « I&#8217;m Not Actually a Geek. Online retailers had a heck of 2011 holiday season, up 15%. Whew, in a tough economy no less. But the news wasn’t as good for some [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27082&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">teachingliteracy:&#60;/p&#62; &#60;p&#62;By Malules Fernandez&#60;br /&#62; </media:title>
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		<title>Talent Edge 2020 Redrafting talent strategies for the uneven recovery</title>
		<link>http://serve4impact.com/2012/01/14/27070/</link>
		<comments>http://serve4impact.com/2012/01/14/27070/#comments</comments>
		<pubDate>Sat, 14 Jan 2012 12:25:37 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Recovery and the way out of the crisis, recession and depression]]></category>
		<category><![CDATA[Vision, visionaries, vision things, trends]]></category>
		<category><![CDATA[Asia-Pacific]]></category>
		<category><![CDATA[bottom line performance]]></category>
		<category><![CDATA[Deloitte]]></category>
		<category><![CDATA[designthinking]]></category>
		<category><![CDATA[employee attitudes]]></category>
		<category><![CDATA[Europe the Middle East and Africa]]></category>
		<category><![CDATA[Forbes]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Succession planning]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=27070</guid>
		<description><![CDATA[Talent Edge 2020 Redrafting talent strategies for the uneven recovery Despite a new wave of uncertainty, many leading companies are pressing forward and reshaping their talent strategies. Many executives foresee leadership shortages in the year ahead and are looking at programs to accelerate leadership development within their companies. At the same time, given the stalled [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27070&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Candy bags! &#124; Fine Little Day</media:title>
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		<title>The Rise of the New Groupthink &#8211; NYTimes.com</title>
		<link>http://serve4impact.com/2012/01/14/the-rise-of-the-new-groupthink-nytimes-com/</link>
		<comments>http://serve4impact.com/2012/01/14/the-rise-of-the-new-groupthink-nytimes-com/#comments</comments>
		<pubDate>Sat, 14 Jan 2012 07:47:40 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
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		<category><![CDATA[Chris Brogan]]></category>
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		<category><![CDATA[New York Times]]></category>
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		<category><![CDATA[SOLITUDE]]></category>
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		<category><![CDATA[United States]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=27066</guid>
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		<title>A Collaborative Approach to Marketing</title>
		<link>http://serve4impact.com/2012/01/13/a-collaborative-approach-to-marketing/</link>
		<comments>http://serve4impact.com/2012/01/13/a-collaborative-approach-to-marketing/#comments</comments>
		<pubDate>Fri, 13 Jan 2012 18:49:31 +0000</pubDate>
		<dc:creator>fredzimny</dc:creator>
				<category><![CDATA[Because i like to share again and again]]></category>
		<category><![CDATA[CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,]]></category>
		<category><![CDATA[collaborative approach]]></category>
		<category><![CDATA[consumption]]></category>
		<category><![CDATA[Customer relationship management]]></category>
		<category><![CDATA[holistic view]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[marketing function]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[Things I have learned in my life so far]]></category>

		<guid isPermaLink="false">http://serve4impact.com/?p=27060</guid>
		<description><![CDATA[Found at A Collaborative Approach to Marketing. In many large companies, the marketing function is decentralized and sprawling, leaving executives without a holistic view of their marketing activities and costs. Read all at  A Collaborative Approach to Marketing. Photocredit: cab.LOOK: POLKA DOTS AND GRASS GREEN Related articles What&#8217;s Old is New Again: Collaborative Consumption in the Internet Age [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=serve4impact.com&amp;blog=5458686&amp;post=27060&amp;subd=fredzimny&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">cab.LOOK: POLKA DOTS AND GRASS GREEN</media:title>
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