Innovation is a fundamental component of true market differentiation — and consequently a key component of business growth
To be continued at Conversation Agent: Do Customers Really Want to Co-Create Your Product?.
Blog Archives
The Big Book of Social Media Offers Excellent Tips for All Organizations
The Big Book of Social Media Offers Excellent Tips for All Organizations.
Let me share a thought that I am sure you’ve entertained at some point in the past year: Social media can feel overwhelmingly commercial.
Read more: The Big Book of Social Media Offers Excellent Tips for All Organizations.
Photocredit: truecyclist
Related articles
- The Big Book of Social Media Offers Excellent Tips for All Organizations (businessinsider.com)
- Don’t Forget to Leverage Your Community #10 out of “The 10 Don’ts of Corporate Social Media” (forbes.com)
- Introducing “Social Maturity”: How Social Media Transforms Companies (blogs.forrester.com)
- Could Your Social Media Fail Cost Millions? (theprcoach.com)
- The Top 3 Social Media Apps You Should Be Using (kylelacy.com)
Conversation Agent: Do Customers Really Want to Co-Create Your Product?
My pov. Minimum position is that value is always created outside the company. And at the max it is indeed c0-creation.
Found at Conversation Agent: Do Customers Really Want to Co-Create Your Product?.
Do Customers Really Want to Co-Create Your Product?
Photocredit: vangould:
Related articles
- Conversation Agent: We don’t Believe the Customer Comes First (fredzimny.wordpress.com)
- Conversation Agent: Why Customer Service in Social is not Fair (fredzimny.wordpress.com)
- Customers Helping Customers – From Conversation Agent (zendesk.com)
Joseph Jaffe´s Customer Service Manifesto
Photocredit EHVFXD
Related articles
- Joseph Jaffe set to Flip the Funnel at Digital Day 2010 (techvibes.com)
- Does Complaining About Customer Service In Social Media Make A Difference? (twistimage.com)
- All social media experts “are actually the same person,” Wikileaks documents reveal (inoveryourhead.net)
- Making Customers Attack (twistimage.com)
Read this: When does the online community manager’s job begin
- Image by jeremiah_owyang via Flickr
Reading When does the online community manager’s job begin? – Many community ma… http://ow.ly/17lQKQ
Related articles by Zemanta
- TipWriter.com – Sharing Tips With Everybody (killerstartups.com)
- Are You Managing Your Community Or Is It Managing You? (outspokenmedia.com)
- Social Media Staffing, Malaise and Drama (mizzinformation.com)
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_b.png?x-id=247eb551-1389-40c3-8b0e-c6fd167611ef)
Reading Millennials Need Instant Gratification @Social Media Today
- Image by ` ³ok_qa³ ` via Flickr
Why is it that Millennials demand instant gratification?? If you put yourself in our shoes, though, can you blame us? We grew up on technology. I used a computer for the first time in the fourth gra..
Related articles by Zemanta
- Social Media at HIMSS 2010 (ehealth.johnwsharp.com)
- Who’s Blogging What (slideshare.net)
- Study: 43% of Email Marketers Want a Slice of the Social Media Pie (marketingpilgrim.com)
- 46 Free Social Media Monitoring Tools | DreamGrow Social Media (wendysoucie.com)
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_b.png?x-id=a16d24b7-4155-4f7a-bdbd-497e9784d24d)
Recommended slide deck Charlene Li’s Developing a social strategy
Developing A Social Strategy Webinar
View more presentations from Charlene Li.
Related articles by Zemanta
- The proprietary nature of the social networks (smartblogs.com)
- How Guy Kawasaki Really Tweets (deanholmes.me)
- Why Forrester Made The Right Call About Employee Blogs (socialmediatoday.com)
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_b.png?x-id=0b725371-1304-477b-adf8-af944400d50a)
Apply Knowledge Management 3.0: This time it’s personal
Found at KM 3.0: This time it’s personal.
KM 3.0: This time it’s personal
Most people have just started to understand KM 2.0, but it was already a hot topic back in the old days (2007). It has not been very successful so far, and I believe the main reason is that it doesn’t solve the real problem with knowledge management.
Here is a simple overview of the differences between KM 1.0 and KM 2.0 by Mixotrichabased on a presentation by David Gurteen. I have added KM 3.0.
 |
 |
 |
| KM 1.0 | KM 2.0 | KM 3.0 |
| techno-centric | people-centric | productivity-centric |
| command and control | social | practical |
| centralised monolithic systems | decentralised ecosystems | personal and decentralised systems |
| email, newsletters, databases | social tools (blogs, wikis, IM’s) | personal, social, practical |
| KM is extra work | KM is part of my work | KM is helping me do my work |
| IT select the tools | I select my tools | We select our tools (IT + I together) |
It’s time to move on to KM 3.0, and finally solve the real problem.
To be continued at http://www.ppcsoft.com/blog/km-3.asp
Related articles by Zemanta
- Keynote: Training’s Future with Social Technologies (engagedlearning.net)
- Event: David Gurteen presents the Gurteen Knowledge Café Webinar, 09 Feb 2010, (gurteen.com)
- Personal Learning Environment (slideshare.net)
- #be2camp : Internal Use of Social Media by Lend Lease (onemanandhisblog.com)
- Enterprise 2.0: The New, New Knowledge Management? – Tom Davenport (discussionleader.hbsp.com)
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_b.png?x-id=cfea54b1-4689-4567-be46-a51439e7a8fb)
