Innovation is a fundamental component of true market differentiation — and consequently a key component of business growth
To be continued at Conversation Agent: Do Customers Really Want to Co-Create Your Product?.
The Big Book of Social Media Offers Excellent Tips for All Organizations.
Let me share a thought that I am sure you’ve entertained at some point in the past year: Social media can feel overwhelmingly commercial.
Tags: Blog, Flip The Funnel, Join the Conversation, Joseph Jaffe, Marketing, Podcast, Powered, Recovery and the way out of the crisis, recession and depression, Social CRM and social business, Twitter, Vision, visionaries, vision things, trends
Reading When does the online community manager’s job begin? – Many community ma… http://ow.ly/17lQKQ
Found at KM 3.0: This time it’s personal.
Most people have just started to understand KM 2.0, but it was already a hot topic back in the old days (2007). It has not been very successful so far, and I believe the main reason is that it doesn’t solve the real problem with knowledge management.
|KM 1.0||KM 2.0||KM 3.0|
|command and control||social||practical|
|centralised monolithic systems||decentralised ecosystems||personal and decentralised systems|
|email, newsletters, databases||social tools (blogs, wikis, IM’s)||personal, social, practical|
|KM is extra work||KM is part of my work||KM is helping me do my work|
|IT select the tools||I select my tools||We select our tools
(IT + I together)
It’s time to move on to KM 3.0, and finally solve the real problem.
To be continued at http://www.ppcsoft.com/blog/km-3.asp
Tags: Articles, Blog, Business, Business and Companies, Consultants, Database, David Gurteen, Front Office and Customer Service Operations, Knowledge management, Performance management, Knowledge management, Social CRM and social business, Vision, visionaries, vision things, trends, Wiki
As a professional interested in strategic and tactical service design and management?
This blog explores for you how service design practices develop.
With a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
The blog aims to assist senior managers and professionals to reflect and improve their customer service practices.
Serve4impact explores anyone's professional passion for supporting the development of concepts, ideas and people in the service sector.
Have been a service management professional for over twenty years. Successfully managed transition programs and front office operations within numerous major Dutch companies. I am also founder of www.serve4impact.com, an attempt to define the developments in the field of service design and service management. Interested in consulting, education and writing (and occasionally speaking) engagements, as well as blogging opportunities. Expertise: Service marketing Leadership Service management Marketing performance and productivity Change management.
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