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Delivering large-scale IT projects on time – McKinsey Quarterly – Business Technology – Operations

Oct 27

Posted by Fred Zimny

Found at Delivering large-scale IT projects on time – McKinsey Quarterly – Business Technology – Operations.

Large IT efforts often cost much more than planned; some can put the whole organization in jeopardy. The companies that defy these odds are the ones that master key dimensions that align IT and business value.

Read all at Delivering large-scale IT projects on time – McKinsey Quarterly – Business Technology – Operations.

My point of view: it is about business value and IT.

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Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Social CRM and social business

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Tags: Because i like to share again and again, Business, Business Services, business value, Front Office and Customer Service Operations, Knowledge management, Performance management, http://literarycoffee.tumblr.com/, Information Technology, Market, McKinsey & Company, Social CRM and social business, Social media, Twitter, Vision, visionaries, vision things, trends

Dear [insert Business Name], What’s Your Promise?

May 26

Posted by Fred Zimny

Not only functional but also emotional. And not only business but also as a professional or as a person.

See on Scoop.it – Designing design thinking driven operations

“You say you want to get closer to customers, but your actions are different than your words.

You say you want to “surprise and delight” customers, but your product development teams are too busy building against a roadmap without consideration of the 5th P of marketing…people.”

If we are to truly change, we must find purpose. We must uncover the essence of our business and the value it delivers to traditional and connected consumers. We must rethink the spirit of today’s embrace and clearly articulate how transformation is going to improve customer and employee experiences and relationships now and over time.

What’s Your Promise? Your promise to me as your consumer, stakeholder, and partner.

An Inspirational Post by Brian Solis – http://bit.ly/w1AGy8 , Read Entire Article Here: http://bit.ly/LxjGnM

See on www.briansolis.com

Posted in Because i like to share again and again, Recovery and the way out of the crisis, recession and depression

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Tags: Articles, Because i like to share again and again, Brian Solis, Business, business value, Customer, Design, Design thinking, Geschwisterliebe, Recovery and the way out of the crisis, recession and depression, Strategic management, Vision, visionaries, vision things, trends

Proto Partners how to transform vision into value

May 12

Posted by Fred Zimny

customer experience vision into tangible business value.

UX Australia – Service Design Conference 2012 : “How to transform vision into value” (protopartners.com.au)
Are You Crippling Your Customer Experience? (customermanagementiq.com)
Customer Experience Marketing – Customer experience extends beyond quality of service and usability (scoop.it)
CXJourney Modeling (serve4impact.com)

Posted in Social CRM and social business

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Tags: Business, business value, Consulting, Customer experience, Customer relationship management, Customer service, Damian Kernahan, Proto Partners, Social CRM and social business, Vision, visionaries, vision things, trends

Constellation report: Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011

Jan 6

Posted by Fred Zimny

Enterprise leaders seek pragmatic, creative, and disruptive solutions that achieve both profitability and market differentiation. Cutting through the hype and buzz of the latest consumer tech innovations and disruptive technologies, Constellation Research expects business value to reemerge as the common operating principle that resonates among leading marketing, technology, operations, human resource, and finance executives. As a result, Constellation expects organizations to face three main challenges:

To be continued at http://www.constellationrg.com/1239/trends-constellation-researchs-2011-predictions/