Blog Archives

Designing the Next Economy: DMI Design/Management Thinking 25, June 17-19, 2013, Santa Monica, CA

vvolfkids)

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In this time of volatility, uncertainty, complexity and ambiguity, the role of design to drive meaningful innovation and change is growing.

See on www.dmi.org

Photocredit: vvolfkids

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Posted in Recovery and the way out of the crisis, recession and depression, Service Design Thinking, Service design, service management

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Tags: Arts, Business, Critical thinking, Design thinking, Management, Science in Society, Skeptical Inquiry, United States, vvolfkids)

What Marketers Can Learn From Artists

May 16

Posted by Fred Zimny

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This article is by Jean-Baptiste Danet, Group CEO of Dragon Rouge, a global design and innovation business, a passionate supporter of the arts, and co-author of the new book, Business Is Beautiful (LID Publishing, 2013).

See on www.forbes.com

Photocredit: concurso cultural: uma nova capa #1 | A series of serendipity

Posted in Recovery and the way out of the crisis, recession and depression, Service Design Thinking, Service design, service management

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Tags: Business, concurso cultural: uma nova capa #1 | A series of serendipity, Design, Design thinking, Harvard Business Review, iPhone, Knowledge management, Services, Social Sciences

Four Reasons Why You Should be Thinking About Customer Journeys

May 16

Posted by Fred Zimny

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Wondering why you should be thinking about customer journeys? I’ve got four reasons..

See on www.cmswire.com

Photocredit: in eva vae

Posted in Service design, service management

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Tags: Business, Business Services, Customer, Customer experience, Customer Management, Customer relationship management, Customer service, in eva vae, www.cmswire.com

Everything I know – Everything I Know – A service design project journey

May 15

Posted by Fred Zimny

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A service design journey

… (A service design project journey http://t.co/nPEbf4EqmV)

See on everythingiknow.squarespace.com

Photocredit: caiobraga

Posted in Service Design Thinking, Service design, service management, User experience

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Tags: Business, Business Services, Change management, Design, Designers, Marketing, Service design, Service Management

Strategy+business: The Digital Commerce Revolution

May 13

Posted by Fred Zimny

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A new study is revealing the opportunities and challenges in today’s marketplace, and how marketers, retailers, media companies, and other key industry players can compete to win.

Fred Zimny‘s insight:

You can share your insights in their survey

See on m.strategy-business.com

Photocredit: Anitah

Posted in Front Office and Customer Service Operations, Knowledge management, Performance management, Service design, service management

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Tags: Anitah, Business, Critical thinking, Design, Design thinking, E-Commerce, retail, Science in Society, Skeptical Inquiry

Review: The dark side of technology’s disruption – USA Today

May 13

Posted by Fred Zimny

Chaval Brasil

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Salon
Review: The dark side of technology’s disruption – USA Today
USA TODAY
Lanier explains that in the pre-digital era, when new “disruptive” technology destroyed jobs, new ones eventually took their place.

See on www.usatoday.com

Photocredit: Chaval Brasil