Blog Archives
The Next Wave in Call Center Technology
Photocredit: AVOGAIRE Bordeaux // LOOKBOOK.nu
Related articles
- Finalist announced for the 2011 Contactless Monkey Awards (krowne.wordpress.com)
- Does Your Call Center Produce Revenue? (customerthink.com)
- Significance of Customer Satisfaction in Success of Business (callcentercustomerservice.wordpress.com)
- Forrester’s Top 10 Trends for Customer Service in 2011 (fredzimny.wordpress.com)
Tom Peters Keynote Speech at Drucker Day 2010
Photocredit Captain Crank
Related articles
- What if Peter Drucker Taught Enterprise 2.0 Strategy? (fredzimny.wordpress.com)
- Peter Drucker and A.G. Lafley Want You to Be Curious (blogs.hbr.org)
- Tom Peters to Deliver the Keynote Address at Drucker Centennial Day on November 6 (prweb.com)
- The Drucker Institute Introduces the Drucker Exchange, a New Blog (prweb.com)
- John Tropea: People make shoes. Not money. (johntropea.tumblr.com)
Intruiging post: Don’t expect customer service from a US health insurance company
Found at Service Untitled» Blog Archive » Don’t expect customer service from your health insurance company.
California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. The six largest PPOs who provide coverage for 2.2 million of California’s 2.6 million PPO members were rated on a four-star scale judging various measures. For customer service, all of the companies received a “1″ except for Aetna which received a “2.”
http://www.serviceuntitled.com/health-insurance-company-cusotmer-service/2010/11/22/
Photocredit: the-bicyclette
Related articles
- New study blasts quality of California insurance customer service (americablog.com)
- Calif health insurers poor at customer service (sfgate.com)
- Health Net of Arizona is the Top-Ranked Commercial Health Plan in the State (eon.businesswire.com)
Reading Bruce Nussbaum’s The Future of Design Stanford Conference @BusinessWeek
- Image by Jean (…) via Flickr
Found at a The Future of Design Stanford Conference – BusinessWeek.
Posted by: Bruce Nussbaum on March 19, 2010
I’m going to give a 5 minute talk on the future of design on Friday to spark conversation within a terrific group of design thinkers from around the world. Banny Banerjee, director of the Stanford Design Program is putting it on. I first met Banny at a conference in India put on by the National Institutes of Design.
Here are my thoughts on where Design/Thinking is going and should be going—and what is needed to get there. They are designed to provoke. Let me know what you think.
To be continued at http://www.businessweek.com/innovate/NussbaumOnDesign/archives/2010/03/the_future_of_d.html
Related articles by Zemanta
- How to build a business for the networked world (fasterfuture.blogspot.com)
- Design for America – Calling all Designers and Developers! (blogs.adobe.com)
- 5 minutes with Bruce Nussbaum on The Evolution of Design Thinking (designsojourn.com)
- 5 Minutes with Bruce Nussbaum on the Evolution of Design Thinking (futurelab.net)
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_b.png?x-id=d5d71bb3-1c02-4ead-a35d-111b1b6bee35)
Recommended slide deck: Bart de Waels’s 7 harsh realities in Social Media
Related articles by Zemanta
- SEO and Social Media. What comes first? (startups.com)
- See me talk about The Changing Landscape of eBusiness at Insurance Post’s eBusiness Strategy event (hortal.com)
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_b.png?x-id=fb693b73-aa72-4df7-92cb-a023eecdd31c)
Recommended: Fresh Fairs (2)
|
Related articles by Zemanta
- Frits Weeda Photographer without a Camera Amsterdam Photography (bintphotobooks.blogspot.com)
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_b.png?x-id=1557837b-b547-46e0-8543-eb0e94c2bb91)
Recommended: 5 Insightful TED Talks on Social Media
Image via Wikipedia
Found at http://mashable.com/2010/02/08/ted-talks-social-meida/
The 2010 Technology Entertainment Design conference will be kicking off tomorrow in Long Beach, California, bringing the leading minds of many fields together to talk shop about innovation, change, and what the future holds.
As social media has become a game changer for industries across the board, you can bet the experts at this year’s TED conference will have their sights set on peeling back the hype and getting at the core of what social technology has in store for this year and beyond.
To be continued at http://mashable.com/2010/02/08/ted-talks-social-meida/
Related articles by Zemanta
- Join Pioneer at TED 2010 – Health’s Future, Powered by You and Your Data (rwjfblogs.typepad.com)
- TED Fellows deadline approaches (ted.com)
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_b.png?x-id=08f83217-0b9d-47a1-a6fd-90f46bc888a7)
