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Zanna van der Aa’s the role of the customer contact center in relationship marketing
xoxo HiLAMEE: 2013/04/05 peaceful and serene time
See on Scoop.it – Designing design thinking driven operations
Empirical studies on the added value of the quality of the customer contact
center in relationship marketing, from a customer and employee perspective.
See on www.slideshare.net
Photocredit: xoxo HiLAMEE: 2013/04/05 peaceful and serene time
Related articles
6 Hot Contact Center ‘In The Cloud’ Trends | The Social Customer
6 Hot Contact Center ‘In The Cloud’ Trends | The Social Customer.
Is your contact center showing its age?
Remember the good old days of customer service? From a technology perspective, life used to be pretty straightforward. All you had to do was upgrade Siebel every couple of years.
Read all at 6 Hot Contact Center ‘In The Cloud’ Trends | The Social Customer.
Photocredit: Aurélia S)
Related articles
- Social Customer Service, Contact Center of the Future (serve4impact.com)
Customer Service in 2012 and Beyond Technology.. « Wim Rampen’s Blog
In my former life as a contact center manager, I always stated that technology is about how things are done. And the only solid foundation for the how is to challenge assumptions. Indeed, by investigating how customers will be acting in the forth coming years and tweaking your approach. And as stated by Wim (with whom i worked as a contact center manager) that is not about systems. Although it assumes a very systematic approach.
Found at Customer Service in 2012 and Beyond Technology.. « Wim Rampen’s Blog.
True, yet disappointing
I have to admit though, that I am disappointed with these predictions, because they are true. They show that vendors in the Customer Service arena, are hardly making any progress in understanding and shaping what it is Customer Service managers are trying to get done, now and within the next 2 to 5 years out.
Read all at Customer Service in 2012 and Beyond Technology.. « Wim Rampen’s Blog.
Photocredit: Saídos da Concha
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