Let us not forget: we do make progress.
- Knowledge Management Evolution and Current Usage (customerthink.com)
- The Evolution Of Geeks [Infographic] (jezebel.com)
- Knowledge Management Research and Practice [Journal] (ieofsgu.wordpress.com)
- - The Obvious? – Ten ways to create a knowledge ecology by Euan Semple (serve4impact.com)
- Event: Workshop on Personal Knowledge Management, 25 – 26 Aug 2011, Hong Kong, China (gurteen.com)
Posted in Because i like to share again and again, Front Office and Customer Service Operations, Knowledge management, Performance management, Recovery and the way out of the crisis, recession and depression
Tags: Articles, Because i like to share again and again, Business and Companies, Consultants, David Gurteen, Front Office and Customer Service Operations, Knowledge management, Performance management, Knowledge, Knowledge management, Organizations, Recovery and the way out of the crisis, recession and depression, Trends, Vision, visionaries, vision things, trends, Ways of Seeing, Web 2.0
Found at Incomplete Manifesto for Growth.
Read altt at Incomplete Manifesto for Growth.
- 37Signals Quietly Removes Its Famous Basecamp Manifesto (reorg.co)
- Abbott’s Manifesto (cafewhispers.wordpress.com)
- Becoming a Leader Today – Manifesto for a Servant Leader (wisewolftalking.com)
- The 2011 Manifesto (alliteratimagazine.com)
- The Pink Manifesto (thehealthyheroine.wordpress.com)
Ecology and economy, I would say. It takes discipline to achieve, said my master.
A tweet yesterday prompted me to remember sage advice from Dave Snowden which I took to heart in my work with social tools at the BBC. “You can’t manage knowledge but you can create a knowledge ecology”. I thought it might be useful to others to list the ten most important things I learned about doing this
- John Tropea: KM as a hippocampus (libraryclips.blogsome.com)
- Snippets – Idealistic vs Naturalising KM (johntropea.tumblr.com)
- John Tropea: What keeps the CEO awake at night? (johntropea.tumblr.com)
- John Tropea: What keeps your CEO awake at night? – Inside Knowledge (ikmagazine.com)
- Innovation Thinking – Robust to Resilient (business-strategy-innovation.com)
Tags: Articles, bbc, Cognitive Edge, Dave Snowden, David Gurteen, Euan Semple, Front Office and Customer Service Operations, Knowledge management, Performance management, Knowledge, Knowledge management, Ronni Chasen, Social CRM and social business
Social networking tools keep flowing into large companies, but the road map for implementation is still on the drawing board.
- Recommend: Participate in Chess Media Group’s State of Enterprise 2.0 Collaboration Survey (serve4impact.com)
- Blog Post: Are KM, Enterprise 2.0 and Social Business: One and The Same? (gurteen.com)
Found at KM 3.0: This time it’s personal.
KM 3.0: This time it’s personal
Most people have just started to understand KM 2.0, but it was already a hot topic back in the old days (2007). It has not been very successful so far, and I believe the main reason is that it doesn’t solve the real problem with knowledge management.
|KM 1.0||KM 2.0||KM 3.0|
|command and control||social||practical|
|centralised monolithic systems||decentralised ecosystems||personal and decentralised systems|
|email, newsletters, databases||social tools (blogs, wikis, IM’s)||personal, social, practical|
|KM is extra work||KM is part of my work||KM is helping me do my work|
|IT select the tools||I select my tools||We select our tools
(IT + I together)
It’s time to move on to KM 3.0, and finally solve the real problem.
To be continued at http://www.ppcsoft.com/blog/km-3.asp
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- Keynote: Training’s Future with Social Technologies (engagedlearning.net)
- Event: David Gurteen presents the Gurteen Knowledge Café Webinar, 09 Feb 2010, (gurteen.com)
- Personal Learning Environment (slideshare.net)
- #be2camp : Internal Use of Social Media by Lend Lease (onemanandhisblog.com)
- Enterprise 2.0: The New, New Knowledge Management? – Tom Davenport (discussionleader.hbsp.com)
Tags: Articles, Blog, Business, Business and Companies, Consultants, Database, David Gurteen, Front Office and Customer Service Operations, Knowledge management, Performance management, Knowledge management, Social CRM and social business, Vision, visionaries, vision things, trends, Wiki
I do not mind how one names it. But any change, any step forward, any improvement requires deep thinking, intellectual efforts, hard work. And as a a biker I am aware of that.
Enterprise 2.0 Requires Overalls
If you’re looking for overnight success, forget about social media. Snake oil salesman who tell you it’s easy (or it’s like magic) are NOT telling you the truth. Social media success, like pretty much everything else in life, requires hard work — thoughtfully and consistently done. A recent Mashable piece, 3 Things You Need to Know About Social Media Strategy, makes this clear with the following advice:
- Everyone Must Work Together – This definitely is easier said than done. If your corporate culture is based on competition and bureaucratic infighting rather than cooperation and collaboration, you’ll have an uphill battle.
A company that hasn’t learned to listen to its own employees, and encourage them to collaborate internally, is not likely to succeed in integrating social media tools into its marketing mix, no matter what agency or consultant they hire.
- Top Management Must Be On Board – Although you hear about social media as a grassroots phenomenon on the internet, it is a different animal when it is grafted onto a corporate culture. Very little happens within an organization without top level support. They control the staffing, the communications channels and, above all, the budget.
If the direction doesn’t come from the very top, managers, who have myriad reasons to fear change, will hang on to the status quo.
- Don’t Expect Overnight Success – There is no such thing as “turnkey social media.” You can’t just buy a tool and expect a social media revolution within your organization. The first thing to realize that it’s not about the tools. In fact, identifying the tool is the last stage of the process. The first step is to understand what modes of communication and collaboration would best further your corporate strategy. Then, find a social media tool that will facilitate that. If all you are doing is implementing the latest fad tool, your social media efforts will flounder. And, even if you deploy the right tool for your needs, you should expect that it will take from 18 months to 3 years to gain significant traction. That’s not my definition of overnight success. Is it yours?
If you’ve been under the illusion that implementing Enterprise 2.0 tools behind the firewall or launching an external social media campaign is easy, think again. If you’ve been fortunate enough to accomplish one or the other with little or no pain, please let us know how. In fact, if you’re for real, you could probably charge a pretty penny as a social media consultant. For the rest of us mortals, pull on your overalls and get to work because Thomas Edison could have been talking about social media when he said, “Opportunity is missed by most people because it is dressed in overalls and looks like work.”
[h/t to David Gurteen for pointing out the Mashable piece]
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- E2.0 Failure – A Requirement (engagedlearning.net)
- Larry Hawes and the Challenges of Implementing Enterprise 2.0 in Today’s Corporations (cloudave.com)
- Having trouble with your Enterprise 2.0 Initiative? Read This (mindtouch.com)
- Unchain Your Workers Browsers and Set Them Free (fastforwardblog.com)
Tags: Company, David Gurteen, Enterprise 2.0, Front Office and Customer Service Operations, Knowledge management, Performance management, Mary Abraham, Mass media, Organizational culture, Social CRM and social business, Social Enterprise, Strategic management, Thomas Edison, Vision, visionaries, vision things, trends