Blog Archives

Design to Improve Life Education

From the authors:

Design to Improve Life Education aims to secure that the thinking of Design to Improve Life becomes part of the curriculum for all teachers and educators in Denmark and Sweden. By this, we will distribute knowledge of innovation, creativity, entrepreneurship and solution-making that is based on social, economic and environmental sustainability and focus on people and users.

The project has been developed in partnership with Malmö Högskola, UCC, SDU, four high schools and four primary schools in the Øresund Region. The project has two main purposes: to develop new teaching formats based on Design to Improve Life thinking and methodologies in primary schools and high schools, and to educate and re-educate teachers in organizing courses based on the methods, thinking and approach that designers use in their creative processes.

While the students using the format will experience a creative design process where they themselves design solutions for global challenges – for example water shortage, millennium goals, health issues or urbanization – relevant to their own lives.

Through the many different assignments and tasks in the format the students develop proposal for how the identified challenges can be solved. During this process the students will learn, test and understand how to use series of creative tools that will enable them to design solutions to highly complex challenges and understand how the methodologies of Design to Improve Life can improve life for people all over the world.

At the same time, they will understand that Design to Improve Life methodologies can be the basis of problem solving in all professions and they will acquire the creative and visual competences needed to develop new ideas and to shape the best ideas into solutions that improve life for people.

 Photocredit: unypl:
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Service Design for Intranets by Maish Nichani

500px / Photo “Stories.” by Remy Perthuisot

From the author:

Better services lead to better lives. We see it all around us. An online money transfer service, for example, saves us a drive to the bank (and the wait time there).

The dependence on information and the availability of new channels such as mobile phones and tablets has opened up the space for offering better, more personalized services. This holds true for the intranet as well.

How can we discover new services for staff? How can we design them better? How can we make use of the different channels? In this talk, I’ll show how principles and methods from the emerging discipline of Service Design can be applied to discover new services or fix existing ones, all with the aim of helping staff get their job done in a faster, smarter way.

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How Understanding the Business around User Experience Design Will

As the profession of User Experience Design has evolved it has become more specialized, more effective, and more complicated. This complexity has made it more difficult for designers to communicate with those outside of their discipline. Using examples pulled straight from the business world, Patrick talks about how to bridge that gap and effectively communicate the value of design in a language that project stakeholders and business owners can understand. By repurposing a ‘revolutionary’ strategic business tool, Porter’s Five Forces, he also provides designers with a framework for better understanding the business landscape and making an impact on the bottom line.

Photocredit: Yerse Spring & summer coleccion 2012

See on www.michiganupa.org

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Read: Customer Experience Leadership or Customer Service Management? | CustomerThink

See on Scoop.itDesigning design thinking driven operations

Customer Experience #Leadership or Customer Service Management?

Photocredit: 500px / Photo “Reading” by Alexandr Kolbaya

See on www.customerthink.com

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Dear [insert Business Name], What’s Your Promise?

Geschwisterliebe

Not only functional but also emotional. And not only business but also as a professional or as a person.

See on Scoop.itDesigning design thinking driven operations

“You say you want to get closer to customers, but your actions are different than your words.

You say you want to “surprise and delight” customers, but your product development teams are too busy building against a roadmap without consideration of the 5th P of marketing…people.”

If we are to truly change, we must find purpose. We must uncover the essence of our business and the value it delivers to traditional and connected consumers. We must rethink the spirit of today’s embrace and clearly articulate how transformation is going to improve customer and employee experiences and relationships now and over time.

What’s Your Promise? Your promise to me as your consumer, stakeholder, and partner.

 

An Inspirational Post by Brian Solishttp://bit.ly/w1AGy8 , Read Entire Article Here:  http://bit.ly/LxjGnM

See on www.briansolis.com

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Metrics That Matter – Metrics Therapy- Details, Dashboards And Diligence

See on Scoop.itDesigning design thinking driven operations

In today’s competitive environment, with numerous social applications and ways to engage clients, retailers must utilize metrics to stay in the race.

While each retailer may have a unique strategy to analyze their success with metrics, the new Metrics Therapy — Details, Dashboards and Diligence Whitepaper - http://bit.ly/LigJEC [PDF] by the e-tailing group Baynote - http://bit.ly/Lih0r1  - reveals just how successfully companies are integrating these finds into their marketing strategies.

Overall, the Report revealed that while the overwhelming majority of retailers view analytics evaluation as the number one factor in customer retention and loyalty [93%], their use of metrics is still a big work in progress.

Download/Embed: http://bit.ly/LihkG8 

See on columnfivemedia.com

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Reading bcg.perspectives: The Road to Service Excellence

Service dominant logic applicable to manufacturing. What about health care, logistics or even education?

See on Scoop.itDesigning design thinking driven operations

Winning in services matters more than ever for industrial goods companies as customers increasingly demand solutions, not just products.

See on www.bcgperspectives.com

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