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Customer Service Innovation – Infographic: The Importance of Targeted Content | TechValidate Blog

See on Scoop.it – Designing design thinking driven operations

See it on Scoop.it, via Customer Service Innovation…

Success in a Connected World #Infographic (serve4impact.com)
Why Off-Sites Should Go Virtual (serve4impact.com)
For whom are you innovating? (arnoldbeekes.blogspot.com)
Does social media have an affect on SEO? (serve4impact.com)
Call Routing on the Edge (serve4impact.com)
Customer Service Innovation – Infographic – Why Customer Care is Paramount Online (scoop.it)

Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Recovery and the way out of the crisis, recession and depression, Vision, visionaries, vision things, trends

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Tags: Business, Customer service, Design, Design thinking, Education and Training, Social media, Stock photography, The Cure

Why understanding baby boomers, generation X and generation Y holds the key to smart 21st century customer service leadership

May 19

Posted by fredzimny

See on Scoop.it – Designing design thinking driven operations

Why understanding baby #boomers, #GenX and #GenY holds the key to smart 21st century customer service leadership http://t.co/zqsBtvg8...

Photocredit: 500px / Photo “Reading” by Ilya Butorine

See on library.customerservicezone.com

For whom are you innovating? (arnoldbeekes.blogspot.com)
Building a business culture to deliver the best customer service (customerthink.com)
People, Processes and Standout Service Experiences (crmbuyer.com)
Smart Insights – Best practice in delivering customer service through social media (serve4impact.com)

Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Vision, visionaries, vision things, trends

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Tags: Business, Consulting, Customer, Customer experience, Customer relationship management, Customer service, Design thinking, Education and Training

Customer Service Innovation – 5 Call Center Technologies Heating Up Customer Service

May 15

Posted by fredzimny

See on Scoop.it – Designing design thinking driven operations

An overview of the five most innovative call center technologies that are changing the way we think about customer service in 2012.See it on Scoop.it, via Customer Service Innovation…

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Customer Service Innovation – 5 Call Center Technologies Heating Up Customer Service (scoop.it)
Top 10 Social Customer Service Blogs for 2012 (customerthink.com)
Customer Service Innovation – Keep Your Customers Happy – The Customer Service Infographic | It Thing! (scoop.it)
3 Ways to Guarantee Customer Service Failure (customerthink.com)
Customer Service Innovation – Infographic – Why Customer Care is Paramount Online (scoop.it)

Posted in Because i like to share again and again, CRM, Enterprise 2.0, Social Media, Web 2.0 and Information Technology,, Front Office and Customer Service Operations, Knowledge management, Performance management, Vision, visionaries, vision things, trends

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Tags: Business, Customer, Customer service, Design, Design thinking, Education and Training, Social media, Twitter

Customer Service Agent Collaboration Helps Move The Needle On FCR and Customer Satisfaction | Forrester Blogs

May 12

Posted by fredzimny

See on Scoop.it – Designing design thinking driven operations

@forrester Customer Service Agent Collaboration Helps Move The Needle On FCR and Customer Satisfaction http://t.co/r6o6drB4 #leadership…

See on blogs.forrester.com

Sorry NPS, I’m not buying (it).. (wimrampen.com)
It is time to move on to ‘How’ – Where the Rubber Meets the Road for Customer Service (mjayliebs.wordpress.com)
Forbes: Customer Satisfaction (theopenforce.com)
Definition of Customer Satisfaction – Redux and Mea Culpa (customerthink.com)

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Tags: Business, Business Services, Consulting, Customer Management, Customer Satisfaction, Customer service, Customer Support, Education and Training

Customer Service Stories ..and other thoughts: What’s Your Customer Experience Wordle?

Mar 24

Posted by fredzimny

Customer Service Stories ..and other thoughts: What’s Your Customer Experience Wordle?.

The other day friend Russel Lolacher tweeted a recent installment of a customer service all star roster called “50 Brands Named Customer Service Champions“ the other day.

Then yesterday, for whatever reason, I was experimenting with some text on Wordle.

Put these two things together inside my brain. Stir. Marinate for twenty four hours. And out came this post. I thought it would be interesting to take a look at word clouds from some of the company websites listed as customer service champions.

Read all at Customer Service Stories ..and other thoughts: What’s Your Customer Experience Wordle?.