Blog Archives

Do the Enterprise 2.0! – MIT Report on Social Business: What are Companies Really Doing?

The folks over at MIT teamed up with Deloitte to produce quite an interesting report around Social Business which included responses from almost 3,500 people around the world.See it on Scoop.it, via Do the Enterprise 2.0!

See on www.scoop.it

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The 5 W’s of Enterprise Social Networks | Social Enterprise Today

See on Scoop.itDesigning design thinking driven operations

Enterprise Social Networking (ESN) is a set of tools and behaviors that promote open conversations within an organization to achieve business objectives. This leads to more engaged employees, increased innovation and faster business outcomes. It is also commonly known as; Enterprise 2.0 & and Social Business….

See on socialenterprisetoday.com

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MIT Andrew McAfee’s The Decline of the HPPO (Highest Paid Person’s Opinion)

500px / Untitled photo by Yurii Yatel

Found at The Decline of the HPPO (Highest Paid Person’s Opinion).

Many established companies still practice “decision making by HPPO” (Highest Paid Person’s Opinion), according to Andrew McAfee of the MIT Center for Digital Business. But McAfee says that the next wave of Enterprise 2.0, a term he coined, will see companies managing decision making and knowledge in decidedly new ways.

Read all at The Decline of the HPPO (Highest Paid Person’s Opinion).

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Future of Buyer Personas is Social – Part 3 | Business 2 Community

I am a rock - pt. 2 (via vintagebutton)

Found at Future of Buyer Personas is Social – Part 3 | Business 2 Community.

This is the third part of a series of reflective articles on the future of buyer personas.  In part 1 of this reflection on the future of buyer personas, I focused on some of the misconceptions about buyer personas and in part 2, I offered perspectives on why changes were needed to be relevant to the social age.  In part 3, we turn to the topic of what types of changes are needed.

Read all at Future of Buyer Personas is Social – Part 3 | Business 2 Community.

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Watching and listening: Race Against the Machine: A Conversation with Andrew McAfee (no typo)

500px / Photo “chilled to the bone” by Thomas O’Hara

Digital technologies are rapidly encroaching on skills that used to belong to humans alone. This phenomenon is broad and deep and has profound economic implications. Many of these implications are positive; digital innovation increases productivity, reduces prices, and grows the overall economic pie. But digital innovation has also changed how the economic pie is distributed, and here the news is not good for the median worker. As technology races ahead, it can leave many people behind. Workers whose skills have been mastered by computers have less to offer the job market and see their wages and prospects shrink. Entrepreneurial business models, new organizational structures, and different institutions are needed to ensure that the average worker is not left behind by cutting-edge machines.

McAfee brings together a range of statistics, examples, and arguments to show that technological progress is accelerating, and that this trend has deep consequences for skills, wages, and jobs. He makes the case that employment prospects are grim for many people today, not because technology has stagnated, but instead because we humans and our organizations aren’t keeping up.

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What Sells CEOs on Social Networking

500px / Photo “Time” by Nakarate RungkawatFoun at What Sells CEOs on Social Networking.

Six years ago, MIT Sloan’s Andrew McAfee coined the term “Enterprise 2.0” as shorthand for what collaboration and sharing tools such as blogging and wikis (and, today, Twitter) would mean for enterprises. In a Q&A, he talks about how CEOs see this world today — and what really sells them on the tools.

Read all at What Sells CEOs on Social Networking.

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This week top posts

The human factor in service design – McKinsey Quarterly – Operations – Performance

Service Design Primer: Service design thinking with Marc Stickdorn

Touch Screen Design Thinking | Jason Weaver

Customer Experience Reading List For Senior Execs « Customer Experience Matters

Boston Consulting Group Marketing capabilities for the new age

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